15 Replies
Bob Wiker

This happens to us too. Win 7, PPT 2010, Lenovo ThinkPad W530 systems with dual graphics (integrated graphics *and* NVIDIA dedicated graphics processor).

It has been suggested that the issue is impacted/caused by our hardware, specifically our graphics hardware, and that it is a 'known issue'.

Nice to know, but it doesn't resolve our issue. BTW, we cannot do Presenter video work either; Articulate 'Unexpectedly Quits'.

We've had these issues for nearly two years. We're down to just text and graphics in our Presenter courses now. If JPEG and PNG images start crashing Articulate we're in trouble... :-)

mick kless

Thanks Justin. I looked in the forums and others have exactly the same
problem and there doesn't seem to be a solution. In fact, here's a reply
from another user in response to my post:

Bob Wiker replied:

This happens to us too. Win 7, PPT 2010, Lenovo ThinkPad W530 systems with
dual graphics (integrated graphics *and* NVIDIA dedicated graphics
processor).

It has been suggested that the issue is impacted/caused by our hardware,
specifically our graphics hardware, and that it is a 'known issue'.

Nice to know, but it doesn't resolve our issue. BTW, we cannot do Presenter
video work either; Articulate 'Unexpectedly Quits'.

We've had these issues for nearly two years. We're down to just text and
graphics in our Presenter courses now. If JPEG and PNG images start crashing
Articulate we're in trouble... :-)

Mick Kless, CRVPM

President & CEO

Compliance Education Institute

R.I.S.C. Associates

917.837.6970 (direct)

732.800.0744 (office)

732.922.0113 (fax)

www.COMPLIANCE-EDU.com

a step ahead through higher learning

CRVPM LOGOBLACK TEAR DROP 1

Amy Doherty

This is happening with me too - on one computer but not on the other. It happens consistently with one presentation, but not consistently with others.

In addition, on the "good" computer, some audio that was previously recorded (on the "bad" computer) doesn't show or play in Audio Editor, but it does in Record Narration. It just seems so glitchy and I can't get to the bottom of it.

I am working on the local drive when trying this. I use a flashdrive to move the presentation and associated PPT from one computer to another.

The tech guy at work is currently trying the "How to Repair Articulate Studio" on the bad computer. Hopefully that will solve it, but I will be keeping an eye on this thread.

Leslie McKerchie

Hi Sarah!

It seems that in Mick's case it was specific to the file. 

Are you having difficulty with just one file as well? I would suggest the following:

  1. Open a new, blank presentation in PowerPoint.
  2. Go to the Home tab, click the drop-down arrow beside New Slide, and choose Reuse Slides.
  3. In the Reuse Slides panel, click the Browse button and choose Browse File.
  4. Browse to your original PowerPoint file and click Open.
  5. At the bottom of the Reuse Slides panel, mark the box to Keep source formatting.
  6. Right-click the first slide in the Reuse Slides panel and select Insert All Slides.
  7. Save the new presentation and republish.

Note: Articulate resources, such as audio and video, will need to be inserted again into the new presentation. You may need to export the narration from your original presentation, then import it into the new presentation.

Bob Wiker

In my case the issue eventually went away; we are now able to fully use Presenter (and its audio editor) without any issues. I don't believe there were any Articulate product updates during that time, so I'm left to guess that the issue resolved itself after one of the near-weekly Windows updates/patches that our IT team pushes onto our computers. Gotta love Windows!  </sarcasm>

Best of luck, Sarah. For your sake I hope it's just a corrupted project.