Logo Won't Display

Have a question....viewed the video on adding a logo to an Articulate Presentation.  My logo is less than 244 pixels and DPI is 96 but it won't display in the presentation.  The Notes move down to accomodate it, but no logo.  I have set the the Player Template to include the Logo panel and have included the file in the publish to Web area.  What am I doing wrong?

8 Replies
Beverly Roach

I am using a custom player template.  When I couldn't get the logo to display,  I created a new file and tried again thinking there was something in the first file that Articulate "didn't like."   I have to put this project aside but will try on Tuesday by creating a new file and using the default template and see if that works.  Thanks!

Christine Hendrickson

Welcome to E-Learning Heroes, Denise!

Have you tried the suggestions Gabe posted earlier? If so, we'd be happy to take a look at the files and see what's going on with the logo and presenter files.

Please create an Articulate Presenter package by following the steps in the following article:

Send to Articulate Presenter Package

Attach the .ZIP file to the second page of the following form: 

Submit a Support Case

Please be sure to include a description of your issue and also include the URL for this thread in the case. Also, if possible, please share the case number with me, so I can follow up with you in this thread. You're welcome to share the case number in this thread, or send it to me in a private message.

Thanks very much, Denise!