Losing audio just from first and sometimes second slides

After making a few changes and additions, I'm essentially republishing a presentation that I've used for years. Using Audio Editor, I removed one sentence of audio from the first slide. It appears fine in Audio Editor. I didn't touch the audio on the second slide.


The first time I published, there was no audio on the first slide. I checked, and it still appeared in Audio Editor. I tried to reimport the audio and then after publishing, there was no audio on the first and second slides. 


In the next five attempts, I have tried removing the audio from the first slide completely (then there was still no audio on slide two), reimporting both (slide one had no audio, but slide two did), and a variety of other things. I am stumped. I can accept having no audio on the first slide, but need it at least on the second.


And yes, I am working on my local drive and there are no odd characters on these slides; they are as boring as can be!


Thanks in advance for any help. 

15 Replies
Amy Doherty

Info to add: I'm now working on a different presentation, and the same thing is happening on Slide 1. However, if I hit pause and then play, the audio picks up where it was supposed to be at that point in the slide. I'm not sure if this would have happened with the other presentation too; I don't think I tried it.


(I have looked at this article to check if any applies to my project; it doesn't. https://articulate.com/support/article/audio-is-missing-or-lost)

Amy Doherty


Presentation #2 now works. I inserted a blank slide in the front, hoping that one would be the silent one. I made it less than one second. That alone did NOT solve the problem. (The new slide 2 which used to be the first slide still had no audio).


Then I reimported the audio onto the new slide 2 from my local drive, and also deleted the old output folder and somehow it seems to work now! 


I'll try that odd series of steps for the first presentation. Leaving this thread open in case it helps someone in the future.

Alyssa Gomez

Hi Amy,

What a strange issue you ran into! Kudos to you for finding that workaround. 🌟 I'm curious -- did you see these audio issues when you previewed inside of Presenter?

If it only happened after the content was published, did you host the published output on a web server or learning management system?

Amy Doherty

Thanks for responding, Alyssa. I don't have the issues when I preview the slides. Right after I publish and click the "view your presentation" (or whatever it says) and it opens in Chrome, I can't hear the audio. Similarly, when our tech person tries viewing online to test it, he can't hear it. If we hit Pause or attempt to rewatch, it plays just fine.

Once we posted it to the places our audience access it, it's worked for our four staff who have tried it.

It's now happening to a fourth presentation. I am going to zip it and send it in, although I have a crazy feeling someone on your end won't be able to replicate the problem - that's usually my issue!

Ashley Terwilliger

Hi Amy,

I'd always recommend uploading to your server or LMS vs. testing it locally, as the latter could have you trapped behind some security or browser restrictions that would prevent proper playback. Since it did work for the staff who viewed it online, it sounds like you'll be in good shape going forward.

If you're not ready to put something on your live site, take a look at using Amazon S3, upload to Tempshare, or even SCORM Cloud for LMS content. 

Let us know if you need anything else, and our team is always happy to test even against those crazy feelings. 😉 It's a good way to narrow down what's happening. 

Alyssa Gomez

Hi David!

Can you tell me a little more about what's happening in your course?

  • Are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.21.17083.0 in the bottom-right corner. 
  • Is the published file hosted on a web server or a LMS?
  • Does this problem happen only in Chrome, or in other web browsers?
Will Findlay

I am seeing this now as well and I am pretty sure this is because Chrome is restricting the automatic playback of audio without user interaction. In Storyline this was addressed by adding a play button overlay. Has this not been addressed in Presenter as well?

Here is the documentation of the issue: https://articulate.com/support/article/Storyline-and-Studio-HTML5-Audio-Won-t-Play-in-Google-Chrome-66-and-Later

[Update]: I now see that it suggests the issue was addressed also for Studio '13 and Studio 360... but we are publishing in the latest version of Studio 360 and the play button overlay is not coming up in Chrome 71.