Multiple bugs in Articulate Presenter/Quizmaker '13
I've been struggling with multiple '13 bugs for nearly a month since upgrading from '09 to '13, and have been in contact with Articulate Support resulting in no resolution to date. Articulate was able to confirm that they were able to replicate issues in SCORM Cloud testing:
(Cases #00370744 and #00369208) Even when Player is properly configured to launch in a separate window, the presentation does not publish to launch into a separate window as it should. This is a bug.
Support responded with a workaround recommendation that I manually edit the manifest to use launcher.html instead of index_lms.html. While this remedies the failure to launch in a separate window, further testing proved that this edit corrupted Articulate's ability to pass course completion and score information to the LMS. This means this workaround only creates new problems. Support asked me to reconsider if I really needed to have a course launch in a separate window.
The course will simply not fit well in the limited space available on a given page in our Joomla site. The latest response from support is that the issue has been handed over to Quality Assurance, but that there is no ETA on when or even if this issue will be resolved at all. Wow.
(Case #00368761) Configuring a Quizmaker to loop to a previous slide on exam fail breaks Presenter's finish button in HTML 5. It's a bug. 10 days ago, it was explained that this issue has also been forwarded to QA, but with no ETA on when the issue will be fixed.
- I have shown that the exit button does not work in my published courses, but this issue remains unaddressed.
I've already been through the gyrations of looping between Articulate and my LMS on these issues until Articulate finally tested my packages on the SCORM Cloud to independently verify the Articulate issues and determine that the problems lie with Articulate; not with the LMS.
The purpose of this post is to notify others of these problems so they do not futilely twist in the wind as I have over the past month over known bugs, and also to try to get a better response from Articulate about getting the issues resolved. The latest Support response, "Unfortunately, I cannot speculate on the feasibility of fixing this issue, but we'll certainly keep you posted with any updates as the Articulate Quality Assurance Team is able to make progress on this issue" is simply terrible. We do not use Articulate Presenter for recreation; we have a commercial business that relies upon it.