Playback not working on Encoder, help!

Hi all,

I would like to edit an MP4 video in encoder but its not possible because the playback is disabled that there is an issue with the video codec. The MP4 video is encoded in H.264 codec.

I have downloaded the k-lite and media player codecs.I have the latest version of media player and apple quicktime player.

What else can I do to make this work? Deadline to complete this is almost here and I haven't even started.

All suggestions are welcome.

Maurine

22 Replies
Maurine  Kwende

Hi Peter,

Our IT staff disabled the klite pack and had it downloaded again.i restarted my pc and then the playback became enabled.I have edited the begining and end of the video and clicked on publish so im waiting to see the outcome.Yesterday i clicked publish but it indicated a time frame of 6hours and i was about to leave work so i closed encoder.I have clicked published and it indicates a time frame of 8hours.Im not sure why it has to take that long to publish.I have published a file before and it took just a couple of hours.

Thanks

Maurine

Peter Anderson

Hi Maurine, 

That sounds like far too long a publish time. How large is the video? 

You'll also want to be sure you're following some basic rules to prevent strange behavior:

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names.
Maurine  Kwende

Hi Peter,

Thanks for following up on this.Jayems suggestions worked and the video works fine now.

However, i have another issue as i have published both courses to lms and saved on drive c but when i click to view presentation output,  file is blank.The player file is also blank.Am i missing something? I have the Adobe flash player downloaded on my computer.I have published files before with no issues.I tested the file on lms and it didnt work either, i had an error message.

Any suggestions are welcome.Should i submit this as a new case? I emailed Jayem and also awaiting a response.I restarted my computer yet it didnt work.

Thanks for your help.

Maurine

Peter Anderson

Hi Maurine

Glad the videos are working now, but sorry for the new issue. 

Can you confirm that you have in fact uploaded the course to its intended environment? If you view a published Presenter '09 presentation on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.

To properly test your published content and share it with others, upload it to the environment for which it was published. This article has all the details. 
Maurine  Kwende

Hi Peter,

I have republished the course for LMS and saved it on my local drive C but same output.Yes i encounter security question 'IE restricted this page from running scripts or active X controls.Do you want to allow blocked content?' I clicked yes as i normally would but it still shows a blank page.

What else can i do?

Thanks Peter

Maurine

Maurine  Kwende

I created a test project and published it and when i clicked on 'view presentation' it played just fine.When I clicked on the player file, it also played fine meaning its not an issue with my pc, settings  or the lms.

Now im wondering why the  two projects i created wont play.

Hoping to hear back from your team soon.

Thanks

Maurine