Playbar stopping 5 seconds before end of interaction

Hi - after I publish my course, all of my Engage FAQ interactions work fine, except that the Playbar slider in Presenter stops 5 seconds before the end of the playbar, even though the learner has clicked each item. Consequently, the learner never sees the flashing Next button. This is not a problem with my other Engage interactions - just the FAQs.

The FAQs do not have audio attached to any of the items. Instead, I inserted a brief introduction audio clip inside the Presenter slide itself. We designed it that way so that the intro audio won't get chopped off when/if the learner starts clicking items. Several other types of Engage interactions are designed the same way, but the Playbar works fine for those. I have the "slides without audio" option set to 1 second. Any idea why the slider won't go to the end of the Playbar for the FAQs? Thanks!

14 Replies
Adrian Gates

Hi Jennifer,

If I understand correctly, the audio for this Engage/slide is in Presenter, not each slide of the Engage. The audio plays properly in full. You can view all the parts of the FAQ Engage, but then no "Next" button appears. And the next button you refer to is the one in the Presenter controls, not the one that can be enabled in the heading of the Engage, right?

Do you have the "Allow Users to leave interaction" setting of the Properties for the Engage slide in presenter set to "After viewing all the steps?" In this mode, if you skip a step, it won't allow you to move ahead. Each step is represented on the timeline, so if you aren't finishing the timeline, something probably hasn't been viewed.

Dave Newgass

I have had similar issues...I'll be watching this one.

Not sure if this applies or not, but it was recommended to me that you add a 1 second track of silence to that part of your interaction.  I have attached a 1 second wav file so you don't have to mess around with making it.

Like I said....I don't know if this 'fix' is applicable but at least you have a 1 second silent wav file.

Good luck!

-Dave

Adrian Gates

One other thing to try is using the navigation controls in the upper right corner of the Enage to skip through all of the Questions linearly, just to make sure you've visited everything from the introduction to the summary. If you have it enabled, this should prompt a "next" button to appear in the Engage once they have all been visted.

Interesting idea on adding some placeholder audio in Engage. If you try it, please post if it worked or not. Also, the audio introduction in Presenter should override the  "slides without audio option set to 1 second."

Chris Fletcher

Sounds a bit like something that I've noticed over the years with engage. If you dont let the introduction slide load up fully at the beginning of an interaction, then it wont register that you've viewed all of the slides.

I always set my engage interactions so that users have to view them all, and as a result of this, I've attended many a persons desk to find that this was the reason they couldn't move on.

I like it though, as it gives me an immence amount of satisfaction:

me: "Have you read all of the information?"

them: "Yeah. it just wont let me move on".

me: "Can I show you something?"

them: "Sure!"

me: *Click the back arrow in the top right until I get to the introduction* "Did you read this slide properly?"

them: "um..."

me: "It hasn't registered the introduction because you clicked straight on the tabs/first process etc. before it had time to load up. If you'd read all of the information, and not just been clicking through, it would have worked fine."

them: "..."

The lesson of this story (and its only the solution to the problem in my personal experience, so may be nonesense) is to click the back arrows steadily until you're back at the start and it should realise where you haven't been.

Chris

Jennifer Bircher

Thanks, Brian. I have submitted Case #00222691. Let me know if you need the course files (pretty huge!).

Chris - thanks also for your response. The slide intro audio does play completely before I select all items. I have pounded on this, reviewing each item several times after completing playing the intro audio, but no matter what, the slider still stop exactly 5 seconds before the end of the playbar.

Jennifer Bircher

Hi all,

Brian located the source of the problem. When the animation effect is set to "appear" this causes the slider to stop (and also prevents the forward arrow from appearing when the interaction opens.) He has notified QA about this. In the meantime, the workaround is to use one of the other animation effects.

Dave Newgass

Jennifer Bircher said:

Hi all,

Brian located the source of the problem. When the animation effect is set to "appear" this causes the slider to stop (and also prevents the forward arrow from appearing when the interaction opens.) He has notified QA about this. In the meantime, the workaround is to use one of the other animation effects.


Hello Jennifer,

When you say 'appear'....are you speaking of a PowerPoint animation?

Thanks for the update!

-Dave