Player Template Not Adopted

Dec 28, 2011

I was surprised to see a black player template with a sidebar and a powered by logo around my newly published elearning, especially since I'd specified white, with an attachments tab and no sidebar or logo. The preview hadn't shown me any discrepancy.

I've modified the template. Checked that I'm saving it in my C: drive. Created a new template based on an existing one. Modified the template and saved it as a new name. Created a new template.

What, you may be asking do I have when I publish? A black template with no attachments tab, no sidebar, but with a powered by logo. the buttons are not as complete as I wished. It doesn't change no matter what I do -- even if I change the color to hot pink in 5 or 6 different areas. It's still black.

And frankly, I don't think I've ever seen this black player template before.

I was just upgraded to Windows 7 and PowerPoint 2010. What's going on with my project? What am I doing wrong?

7 Replies
Peter Anderson

Hi Crisa!

Sorry about the frustration. If you've ensured that you have properly applied the desired template when publishing and you're still experiencing the issue, please feel free to Create an Articulate Presenter Package and upload the zip file to us. One of our award-winning support engineers will be happy to assist you in getting this resolved. You can do that here:

Please include the url for this thread as well as any other pertinent information when you submit your case. And feel free to leave your case number here so that I can follow it personally. Thanks!

Crisa McCarty

Ta da! All steps followed one after another, each time. At last, it took, so I must assume I wasn't "really" doing each step each time. Here's what I did:

  • Cleared cache
  • Changed player template (New...based on)
  • Edited template
  • Changed from Corporate Communications (saving changes made to that template with unique name)
  • Save file
  • Click Publish
  • Confirm player template for the file
  • Publish to C: desktop (and other local drive locations where the file had never existed before)

After multiple attempts, it worked.

My anxiety level fell dramatically knowing the Articulate staff would help me troubleshoot. You came up with idea afte idea in private messages and never gave up. You were positive and professional each step of the way. I can't begin to thank you enough!! You rock!

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