I created two eLearning modules (in the same folder) successfully using the 30 day trail version (Presenter '09). Today I purchased Presenter '13 and only one module will upgrade when I want to Preview. The other one gives this message "This presentation was created in an earlier version...would you like to upgrade?". When I select Yes, a message appears "The presentation could not be upgraded. The backup copy will be restored" and I cannot Preview the presentation. If I select No to the upgrade option, it still won't allow a Preview.
Hi Julian and welcome to Heroes! Sorry to hear about the difficulty and the delay in responding to you. Can you please zip the PowerPoint file and the PPTA file associated with the project that won't upgrade and send it to us here so we can help you out?
3 Replies
Hi Julian and welcome to Heroes! Sorry to hear about the difficulty and the delay in responding to you. Can you please zip the PowerPoint file and the PPTA file associated with the project that won't upgrade and send it to us here so we can help you out?
Hi Justin,
Thanks for the offer of help!
I renamed the file and it is working now .
Best,
Julian
Thanks for the update Julian! Glad it's working.
Oh, and welcome to E-Learning Heroes
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