Presenter 13, No sound when played on iPad

May 13, 2016


Published a Presenter 13 course in HTML5 for the first time.  When it plays on a iPad there is no sound. Everything else is working, but there is no sound.

We are accessing this HTML5 course through our LMS on a iPad with Safari.

What can I do to fix this? 

Thank you,


3 Replies
Leslie McKerchie

Hi Jann!

You may find that audio in your Articulate Studio '13 content doesn't always play as expected in HTML5 output when viewed on Apple iOS 9 iPads and iPhones. We added support for iOS 9 in Update 7 for Studio '13. See this article for details on how to update your Studio '13 software and your published courses.

Also - please be sure that your toggle switch on the side of the iPad is not set to Mute.

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