Presenter '13 won't let me open certain options.

Apr 23, 2015

I have the latest Presenter (update 5) and I've been having some trouble opening some of the options from the Articulate layer. I can't open Player, Audio Editor, Slide Properties or anything. When I do, it looks as if it were loading (you know, mouse pointer turns into the blue wheel and all that), the green loading bar that mentions all the audios and stuff seems to be loading also (i.e. it appears on window) but in the end it just freezes the whole program and I can't click on anything inside the PowerPoint.

I tried restarting my computer but it'll do no good, it just keeps freezing every time I want to open something.

To close it I have to open Task Manager because either way it won't respond.

Any thoughts on what might be happening?

7 Replies

Leslie McKerchie
Staff

9 years ago04/24/15 at 1:53 pm (UTC)

Hi Mica!

Be sure that you are working locally and if Articulate Studio '13 isn't working properly, a simple repair will usually fix the problem.

9 years ago04/24/15 at 2:21 pm (UTC)

i tried repairing but it won't work either.... nevertheless, i opened it today and it opened options like slide properties and import audio perfectly, but as soon as i clicked on audio editor it would feeze.

i'll try to uninstall and install it again to see if it fixes the problem

Leslie McKerchie
Staff

9 years ago04/24/15 at 2:52 pm (UTC)

Thanks for the update Mica! We have instructions for this process here.

9 years ago04/24/15 at 2:53 pm (UTC)

Well... Reinstalling surprisingly wouldn't solve the problem either. The weird thing is that sometimes (i think it happened only twice when this problem started) I close power point and when i close it, i can see the presenter window (be it Slide Properties, Publish, Import Audio or whatever).

Leslie McKerchie
Staff

9 years ago04/24/15 at 3:00 pm (UTC)

Hi Mica! Looks like we were replying at the same time. If you are working locally and have conducted the solution that I shared above, I would advise that you reach out to our support team here.

Mica Oli
Author

almost 9 years ago04/29/15 at 4:43 pm (UTC)

I tried doing what it says on the 'Unexpected or erratic behaviour' but it still won't make the Audio Editor problem go away. I'll try contacting the support team...

Leslie McKerchie
Staff

almost 9 years ago04/29/15 at 4:47 pm (UTC)

Thanks for the update Mica :)

Presenter '13 won't let me open certain options.

7 Replies

This discussion is closed. You can start a new discussion or contact Articulate Support.