Presenter Add-in will not load?

Hi Tim!

I apologize, but I do not see the image that you have attached.

Did you recently download the latest update?

You may see the following error message after installing the latest update for Articulate Presenter '13:

Hello Leslie, and thanks for the reply!

I've gone through that article to no avail. All of the add ins seem to be active, the trust center setting is place a Disable all macros with notification....Even if I set the Trust Center setting to Enable all macros, I still get the same error. Sorry for the miss-load of the image, attached is what I get.

Any other ideas you have are appreciated

Thanks for the prompt reply Leslie and feel free to cross-post this or move it as you see fit.

I recently downloaded the update (Presenter 2013 update 3) and, despite following the detailed instructions in the article you referenced, still get the IPC error.

After spending 45 minutes with our IT department, they sent along the steps they took in attempting to troubleshoot:

1. Installed MS VSTO
2. Verified that the LoadBehavior key in registry was set to 3
3. Verified user account was a local administrator
4. Noted that the load behavior was NOT set to Load at Startup, probablybecause of the runtime error when if failed to load

Despite the above steps, we still cannot keep the plugins "active" (checked or selected) in the COM add-ins pop-up Window in PowerPoint 2013.

Please advise as you see fit.

Also, is the update 2 still available?

System information:

--HP Pavilion 500-a60 Desktop (http://h10025.www1.hp.com/ewfrf/wc/product?product=5374450&lc=en&cc=us&dlc=en)

--Windows 8.1 Pro w/ Media Center

--Processor: AMD 6-5200 APU w/ Radeon HD Graphics (2.00 GHz)

--RAM: 8.00 GB

System Type: 64-bit

Thanks,

Adam

Hi Adam and Tim!

It seems that most of these installation-type issues have been 99% corrected by simply doing a complete uninstall of Studio '13, then re-installing.

If this does not work for you, please submit a case to support and reference this thread as well as my name so that we can figure out the next steps for you.

Hey everyone! I just wanted to pop in with an update. This thread was on our list for follow-up when Update 4 was released, and you can find all the details and download it here.

I think the problem is that Articulate doesn't support the 64-bit version of PowerPoint.

Hi Sarah, 

This thread is a bit older, but we did find that 64-bit versions of PowerPoint 2013 crash in Windows 8 when Articulate Presenter is installed.

This issue was corrected in Update 5 for Presenter, and we're currently on Update 7. Also you can read about the supported options here. 

I'm on the latest update and have followed all the troubleshooting information provided in various threads in this community. I currently have a support ticket open. I have Microsoft Office Standard 2010 (64-bit) and based on everything I've tried, my guess is the problem is the 64-bit version. We'll see what your support comes up with!

Thanks Sarah for the update and letting me know you had a support ticket open as well. It looks like you're working with Rowie on case #00772018 so I'll follow along as well. 

For me, the only way to solve this issue was to remove Microsoft Office 2010 64-bit and install Microsoft Office 2010 32-bit.

Thanks for popping in and sharing an update Sarah.

Am I right to assume that you ran into the same issue when you did the uninstall/re-install of the 64 bit version as this is supported with Presenter '13 or did you just go ahead an install the 32 bit version?

No, PowerPoint continued to throw errors after the uninstall/re-install of Microsoft Office 2010 64-bit with Quizmaker '13. The only workaround we could find was to install the entire Studio '13 suite. But we only use Quizmaker, so that wasn't really a long term solution. So I tried installing Microsoft Office 2010 32-bit instead and PowerPoint did not throw any errors with Quizmaker '13.

Interesting. Thank you for continuing to update Rowie as well :)