Presenter Audio Drops Out on Clients' PCs, but Not on Others
May 22, 2013
I'm developing for a client whose computers are playing my published Presenter files, but they only play the audio for the first slide. After that, the audio dies.
When we test them out on other computers, not affiliated directly with the client's PCs, the published Presenter files work like a champ.
Obviously, if this doesn't work with the clients' computers, I'm up a creek without a paddle - whether or not this will work on all of the other computers in the world.
Based off of this thread (http://community.articulate.com/forums/t/25302.aspx), which describes a very similar issue, I've recommended that the clients upgrade their flash players to version 11.7.700.202. I've been told this is not an option. Especially considering the following...
One of the clients said her work computer was using Flash version 11.7.700.169. This is where the flash audio is not playing. I'm assuming (as dangerous as that is - but I'm kind of in a bind and can't verify) that the rest of my clients computers are also using this version of flash. Yet, when she tried using her home computer, equipped with Flash 10,1,53,64, she stated that the program worked like a champ and played all of the audio files correctly.
The presentations play correctly when played from various versions of Windows. XP, Vista, and 7 all yield positive results.
I have tinkered with every aspect of my publication process, and have repeated my publications ad nauseum - always ensuring that I was following my clients' publication guidelines (which had worked just fine like a month or so before!) to the letter. And I still am having this problem.
Can anyone help me on this? I would be very grateful if you can.