Presenter responds very slowly with the latest updates

Sep 01, 2014

Peggy Tong
By Peggy Tong

I am hoping I can get some ideas here since this has been really annoying....

I have been using Studio 13 for half a year and so far things went well until the recent update. Presenter has started to react very slowly or simply freeze after each command, e.g. I can insert a character but it takes me 15 min or more before I can move on with my work.

Local IT has looked into it and performed the below while the issue continues:

- Repaired and reinstalled both Articulate and Office 2010

- Followed the steps as suggested in http://www.articulate.com/support/presenter-13/unexpected-or-erratic-behavior-in-articulate-studio-13

We have reviewed the System Requirements and trust we have met them all:

- Windows 7

- Office 2010 (64 bit)

- Installed VSTO

- Installed .NET Framework 4.0

We have also tried Presenter in another company computer and the same happens.

Just wonder if someone else experienced the same technical challenge or is there any quick fix of it....?

Thanks so much!

1 Reply
Leslie McKerchie
over 9 years ago09/02/14 at 8:02 am (UTC)

Hi Peggy and welcome to E-Learning Heroes!

Thanks for sharing all of the troubleshooting that you've gone through.

Is it only one course or do you see this with multiple courses?

If it's just the one, perhaps their is corruption and you should start fresh:

You may be able to resolve PowerPoint file corruption in this manner:

  1. Open a new, blank presentation in PowerPoint.
  2. Go to the Home tab, click the drop-down arrow beside New Slide, and choose Reuse Slides.
  3. In the Reuse Slides panel, click the Browse button and choose Browse File.
  4. Browse to your original PowerPoint file and click Open.
  5. At the bottom of the Reuse Slides panel, mark the box to Keep source formatting.
  6. Right-click the first slide in the Reuse Slides panel and select Insert All Slides.
  7. Save the new presentation and republish.

Note: Articulate resources, such as audio and video, will need to be inserted again into the new presentation. You may need to export the narration from your original presentation, then import it into the new presentation.

If it happens in general, I would have advised the steps you shared above, so if that's the case please reach out to support here.

This discussion is closed. You can start a new discussion or contact Articulate Support.