Presenter Saving/Working Issue

Aug 03, 2013

Hi,

I downloaded the free trial version of Articulate. However, I am facing issues in Presenter.

1. I am not able to save my presentation. Whenever I click on the save button, the presentation hangs and stops working.

2. Whenever I click on the Articulate ribbon to add an interactivity, the system hangs and the Presentation stops working.

Is there a particular format to save the File?

Please help.

1 Reply
Ashley Terwilliger-Pollard

Hi Mamta and welcome to Heroes!

If you're working in Presenter, it should save just like a normal Powerpoint file. When you look in the folder where your file is located you'll also find the .ppta file, which does need to stay with your .ppt file. 

If Presenter is having issues, you may need to conduct a simple repair. You can follow these directions on how to repair your file. 

Some other suggestions for when Presenter is behaving erratically are available here.

Also, feel free to submit a Support case and our team can help you troubleshoot!  

This discussion is closed. You can start a new discussion or contact Articulate Support.