Presenter stuck between slides/loading adobe page
Dec 02, 2011
Hi guys,
I'm having an issue with Presenter where it seems to get stuck transissioning between slides, in that half of the current slide remains on the screen, and half of the next slide appears. It asks if i want to resum the presentation, and bottom navigation elements also disappear.
When this happens, presenter loads the adobe flash player download page, and keeps doing this until (in new browser windows each time) you close the presentation.
This has happened to me with 2 separate presentations, running from within powerpoint/presenter (previewing) and running on a local server.
I have Flash Player 10,1,52,14 installed, so it's not the obvious problem of not having flash installed.
It seems to be random as to when it happens as well. I'm at a loss as to what's happening, if someone can shed some light on this it would be greatly appreciated.
Below is an image of the problem.
Regards,
Andy
8 Replies
Welcome to Heroes, Andy!
In the screenshot, it looks like you're viewing your content on a network drive. Articulate does not recommend hosting content on a local area network drive. This can cause unexpected issues according to Adobe and should be avoided:
Published content should be uploaded to a Web server or LMS for proper playback. If you will be viewing content on your local hard drive, you should publish for CD.
Thanks for the reply Peter, however, the problem presents itself when I run it locally AND online.
Hey Andy,
Check out this article and let me know if it does the trick:
http://www.articulate.com/support/presenter09/kb/?p=1066
As we are distributing this to hundreds of users, this would require each user to carry out this fix, which isn't really an option.
Another "interesting" twist to the tail, If I preview the presentation, skip along a couple of slides, then leave it, the problem occurs of it's on volition. It first opens up a browser window, loading http://get.adobe.com/flashplayer/, then when you try and progress through the slides, get's stuck between the current one and the title page, whilst asking if you wish to resume the course where you left off.
If left alone, it keeps opening new browser windows and navigating to http://get.adobe.com/flashplayer/.
What concerns me is that it has been running fine prior to this, both locally and online, and no major changes have been made to it, other than the insertion of graphical content (jpg's to be specific).
If you'd like to Create an Articulate Presenter Package and upload the zip file to us, our awesome support engineers would be happy to take a closer look. You can submit your case here:
http://upload.articulate.com/
And someone will be in touch with you shortly. Please include the url from this thread in the case info so we can follow up with you in the forums. Thanks!
Hi again, Andrew!
I see you submitted a case. Were you able to get this resolved after speaking with the support staff?
Hi Peter,
The problem wasn't anything to do with the system/browser that the program was running on, but a problem with the flash ebedded in the program interfering with the presenter file.
In the flash itself, I had intervals calling a function that played the root timeline (simply using "play()") to progress an animation. However, this "play..." call seemed to be picked up by the presenter file, causing the slides to animate unexpectadly and the other strange behaviour.
To get around this, I took all animations and code from the root, and put them in a container Movieclip, then instead of playing the root timeline with "play()", I played the container movieclip's timeline by specifically referencing itself (_parent.container_mc.play()).
Is embedded flash actionscript interfering with the parent presenter file, a known issue?
Many thanks for your help.
Andrew, sorry couldnt help when Chris called here are the flash best practices for articulate
http://www.articulate.com/support/presenter09/kb/?p=76
Phil
This discussion is closed. You can start a new discussion or contact Articulate Support.