Preview not working, freezes with Flash request even with Flash updated

Jan 21, 2015

Hi, I'm getting frustrated with Presenter. It was preveiwing just fine but all of a sudden when I try to preview a slide I get 2-4 popups that says it requires Flash Player 10 or later.

Frozen Flash request

I have the latest flash installed and I've restarted the computer to make sure it's completely installed and I'm still getting this problem.

Once it freezes I have to use the task manager to close the flash requst and powerpoint as the yes and no buttons don't work.

I'm trying to find out why it would do this and how to getting my previewing going again. I have a deadline at the end of the week so I'm anxious to get this going.

10 Replies

Emily Ruby

over 9 years ago01/22/15 at 3:31 pm (UTC)

Hello Liz.

Welcome to the community! Adobe released Adobe Flash Player 16 on December 9, 2014 and, as a result, Articulate Studio won’t open. You will need to update to the latest version of Presenter. You can find that here.

Lynn Garner

over 9 years ago01/22/15 at 5:11 pm (UTC)

I'm encountering exactly the same issue. I've installed the latest update to Articulate. The popup about the Flash player still appears, and Presenter still freezes when I attempt to preview slides.

Emily Ruby

over 9 years ago01/22/15 at 5:21 pm (UTC)

Hello Lynn,

You may want to reach out to our support team for more assistance.

Susan Mildrum

over 9 years ago01/22/15 at 5:52 pm (UTC)

Our team (3 of us) also started experiencing this yesterday. We get the same message in presenter. And we are unable to open engage files and quizmaker files as we get the same message there too.