I am trying to record audio for my course. When I navigate through Articulate --> Record Narration nothing happens. Nothing also happens when I click on Add Annotations or Sync Animations. The only way I have found to record the audio is to go through audio editor, which makes it much harder to sync my animations to the audio. Any help you can provide would be much appreciated.
I have already submitted a case, but wanted to check here to see if anyone has had this problem.
Is your PowerPoint file located on your C drive in a directory that doesn't contain a special characters? For example you could try copying your PowerPoint file here:
C:\Articulate
Open the PowerPoint file and see if you can record there. If you continue to have an issue, I would suggest doing the steps below so we can see what's up:
Please follow the steps below to generate for us a trace log of what's happening:
1) Download, extract, and double-click the below trace tool (keep the window open): http://www.articulate.com/support/downloads/APTrace.zip 2) Launch PowerPoint. PowerPoint should be launched only after the trace window is open. 3) Follow the steps you normally take to reproduce your issue. 4) When you are finished reproducing your issue, in the Trace window copy the text and paste it into Notepad. 5) Attach the log file to your reply to us for review.
I am facing the same issue as reported by Katrina. I tried all things possible in the earlier posts with Annotations not loading. On clicking the Articulate tab, I click the Add Annotations button but nothing happens. Tried closing the powerpoint file and re opening it again a couple of times.
However, no response when I try and click teh Add Annotations, Record narration or Sync Animations option. The system does not respond. I have followed the steps as mentioned and created a log file. Request you to please review the document and advise.
Thankyou once again for your response to the issue I am facing. As suggested, I tried installing the visual basic option but that does not seem to work either.
In the toolbar ribbon when I choose the Articulatetab, I can work with applications such as Slide Properties, Insert Attachment/Flash, Quiz Maker. All seem to work fine. However, there are 3 features on the toolvar that do not respond to any command.
No response when I click Record Narration, Add Annotations, Sync Animations. I can still use the Import Audio & Audio Editor.
I have already tried the solution last night when I was browsing the forums. The machine I am using was imported from USA and was already pre configured with the region and language settings as suggested in the solution. the decimal symbol was already pre configured to (.).
I do not know if there are any issues with Powerpoint 2010 compatability in terms of add ons or any other applications in power point. I will go ahead and submit a support case. Will await for a hopeful solution.
Tom from support did get back with a solution document.
I have followed all the steps as mentioned in the support doucment. However, no solution. I have gone ahead and taken a screen cast on captivate to highlight the problem. As you will view in the captivate file attached, I have access to the Articulate menu and can use some of the functions available except Add Annotations, Sync Animations & Record Narrations.
I have tried everything except reinstalling the software as I will need admin access. To do that I will have to wait till Sunday to get back to office and request IT support to do the same. However, in the mean time I request you to review the file and advise if there may be any other issues whereby I do not have access to the Add Annotations, Sync Animations & Record Narrations option in the Articulate menu.
I have similar problem. Windows 7 and PowerPoint 2007. Unable to add Annotations.
When I click Start Annotations it just flashes for an instant and then goes back to 'Start Annotations'. I have audio already recorded.
Was working on a copy of a Powerpoint presentation, so tried a creating a new one.
When I started a new test presentation, was able to add audio then annotations. But went back to change them and unable to 'Start Annotations' again. Presenter newly installed on Win 7 and PPT 2007.
I was facing the similar issue. I tried the following steps as suggested on this post but could not get a work around why the annotations were not working.
Finally, I had my IT team re install Articulate and BINGO!!!! All is working well since then. You may want to take a look into what Brian suggested.
I'm having the same problem with Add Annotations - Start Annotations just flashes (shows Stop Annotations for a second and then reverts to Start Annotations). I did get it to work on one screen after several attempts, and then never again.
I'm running XP and PowerPoint 2010, 32-bit version. I tried all of the suggestions above, including re-installation. Please help - the project is done except for the annotations and my deadline is fast approaching.
If you've tried the above solutions without any luck, please feel free to Create an Articulate Presenter Package and upload the zip file to us. By creating a case, our engineers will be able to take a closer look and help find a solution. Please also include the url from this thread, as well as any other pertinent information that will be helpful for our support staff. You can submit your case here:
Thanks for your prompt reply. I've sent in the case. Just want to let you know that when I was creating the Package, PowerPoint crashed and I recevied the error message
This had happened before when I was running Ppt 07, and I had to reinstall Articulate twice. Could these 2 problems be connected?
It doesn't appear we received your case submission. Sorry for the frustration. When you attempted the reinstall previously, were you able to successfully follow the steps outlined here?:
I reinstalled according to your directions and tried to annotate. I got a pink screen with "runtime error 5 - invalid procedure or argument" . Then Ppt crashed with the "serious problem with the Articulate Presenter Ribbon" error message...
I am having a similar problem. I have imported my audio and been successful syncing it. However, when I go back it has deleted, even though I have saved it.
I have checked all the on-line solutions, add-on is enabled, storing file on my c: drive, and still not having any luck.
Please advise if there is anything else I can try.
If none of the solutions found on this thread have worked for you, please consider uploading your zipped files and submitting a case. You can do that here:
One of your engineers suggested a work around - using the annotations feature through Sync Animations - and that seems to ahve worked! He also included instructions for the Articulate Ribbon error, I had no problems today, so I'm keeping it for future reference.
32 Replies
Is your PowerPoint file located on your C drive in a directory that doesn't contain a special characters? For example you could try copying your PowerPoint file here:
C:\Articulate
Open the PowerPoint file and see if you can record there. If you continue to have an issue, I would suggest doing the steps below so we can see what's up:
Please follow the steps below to generate for us a trace log of what's happening:
1) Download, extract, and double-click the below trace tool (keep the window open):
http://www.articulate.com/support/downloads/APTrace.zip
2) Launch PowerPoint. PowerPoint should be launched only after the trace window is open.
3) Follow the steps you normally take to reproduce your issue.
4) When you are finished reproducing your issue, in the Trace window copy the text and paste it into Notepad.
5) Attach the log file to your reply to us for review.
Hello Justin,
I am facing the same issue as reported by Katrina. I tried all things possible in the earlier posts with Annotations not loading. On clicking the Articulate tab, I click the Add Annotations button but nothing happens. Tried closing the powerpoint file and re opening it again a couple of times.
However, no response when I try and click teh Add Annotations, Record narration or Sync Animations option. The system does not respond. I have followed the steps as mentioned and created a log file. Request you to please review the document and advise.
Regards,
Manish
Hi Manish & welcome to Heroes,
It sounds like you need to install Visual Basic for Applications:
https://player.vimeo.com/video/145574319
Hi Manish,
Are you using Internet Explorer 9 to reply? If so, can you try using a different browser to reply?
Hi Brian,
Thankyou once again for your response to the issue I am facing. As suggested, I tried installing the visual basic option but that does not seem to work either.
In the toolbar ribbon when I choose the Articulatetab, I can work with applications such as Slide Properties, Insert Attachment/Flash, Quiz Maker. All seem to work fine. However, there are 3 features on the toolvar that do not respond to any command.
No response when I click Record Narration, Add Annotations, Sync Animations. I can still use the Import Audio & Audio Editor.
I am using windows 7 with powerpoint 2010.
Please advise.
Regards,
Manish
Hi Manish,
Please try the solution in the link below:
http://www.articulate.com/support/presenter09/kb/?p=1321
If you still have issues, please submit a support case to us by using the link below:
http://www.articulate.com/support/contact/
Hi Brian,
I have already tried the solution last night when I was browsing the forums. The machine I am using was imported from USA and was already pre configured with the region and language settings as suggested in the solution. the decimal symbol was already pre configured to (.).
I do not know if there are any issues with Powerpoint 2010 compatability in terms of add ons or any other applications in power point. I will go ahead and submit a support case. Will await for a hopeful solution.
Regards,
Manish
Hi Brian,
I have submitted my support case. Case Number: 00220248. I sincerely appreciate the support and follow up from E Learning Heroes.
Will hopefully await for a solution.
Regards,
Manish
Hi Brian,
Tom from support did get back with a solution document.
I have followed all the steps as mentioned in the support doucment. However, no solution. I have gone ahead and taken a screen cast on captivate to highlight the problem. As you will view in the captivate file attached, I have access to the Articulate menu and can use some of the functions available except Add Annotations, Sync Animations & Record Narrations.
I have tried everything except reinstalling the software as I will need admin access. To do that I will have to wait till Sunday to get back to office and request IT support to do the same. However, in the mean time I request you to review the file and advise if there may be any other issues whereby I do not have access to the Add Annotations, Sync Animations & Record Narrations option in the Articulate menu.
Regards,
Manish
Hi Manish,
Do you have the "click to run" version of PowerPoint installed?
http://www.articulate.com/support/presenter09/kb/?p=2552
Hi Brian,
I have checked the system I am working on and I do not have a "Click To Run" version. I guess I will have to liaise with my IT team for support.
Regards,
Manish
Hi Brian,
Post all the trial & error, a reinstallation of Studio'09 is what solved the problem. Finally have access to Adding Annotations.
Thanks for all you help.
Regards,
Manish
Hi Manish,
Thanks for letting me know that you're back up and running!
I have similar problem. Windows 7 and PowerPoint 2007. Unable to add Annotations.
When I click Start Annotations it just flashes for an instant and then goes back to 'Start Annotations'. I have audio already recorded.
Was working on a copy of a Powerpoint presentation, so tried a creating a new one.
When I started a new test presentation, was able to add audio then annotations. But went back to change them and unable to 'Start Annotations' again. Presenter newly installed on Win 7 and PPT 2007.
Any ideas?
Hi Stephen,
I was facing the similar issue. I tried the following steps as suggested on this post but could not get a work around why the annotations were not working.
Finally, I had my IT team re install Articulate and BINGO!!!! All is working well since then. You may want to take a look into what Brian suggested.
http://www.articulate.com/support/presenter09/kb/?p=1321
Regards,
Manish
Hi,
I'm having the same problem with Add Annotations - Start Annotations just flashes (shows Stop Annotations for a second and then reverts to Start Annotations). I did get it to work on one screen after several attempts, and then never again.
I'm running XP and PowerPoint 2010, 32-bit version. I tried all of the suggestions above, including re-installation. Please help - the project is done except for the annotations and my deadline is fast approaching.
Thanks!
Sue
Hi Sue,
If you've tried the above solutions without any luck, please feel free to Create an Articulate Presenter Package and upload the zip file to us. By creating a case, our engineers will be able to take a closer look and help find a solution. Please also include the url from this thread, as well as any other pertinent information that will be helpful for our support staff. You can submit your case here:
http://upload.articulate.com/
Thanks, and someone will contact you shortly!
Hi Peter,
Thanks for your prompt reply. I've sent in the case. Just want to let you know that when I was creating the Package, PowerPoint crashed and I recevied the error message
This had happened before when I was running Ppt 07, and I had to reinstall Articulate twice. Could these 2 problems be connected?
Hi Sue,
It doesn't appear we received your case submission. Sorry for the frustration. When you attempted the reinstall previously, were you able to successfully follow the steps outlined here?:
http://www.articulate.com/support/presenter09/kb/?p=1157
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I reinstalled according to your directions and tried to annotate. I got a pink screen with "runtime error 5 - invalid procedure or argument" . Then Ppt crashed with the "serious problem with the Articulate Presenter Ribbon" error message...
When I went back to work on the file, all the slides had animation which I never put in. It seems to duplicate the slide and I can't remove it.
Hi Sue,
Sorry again for the frustration. Now that you've reinstalled, are you able to submit a case?
I am having a similar problem. I have imported my audio and been successful syncing it. However, when I go back it has deleted, even though I have saved it.
I have checked all the on-line solutions, add-on is enabled, storing file on my c: drive, and still not having any luck.
Please advise if there is anything else I can try.
Welcome to Heroes, Laura!
If none of the solutions found on this thread have worked for you, please consider uploading your zipped files and submitting a case. You can do that here:
http://upload.articulate.com/
Thanks for your patience!
Hi Peter,
One of your engineers suggested a work around - using the annotations feature through Sync Animations - and that seems to ahve worked! He also included instructions for the Articulate Ribbon error, I had no problems today, so I'm keeping it for future reference.
Thanks!
Sue
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