Problem with Articulate Presenter SCORM 1.2 package and Saba LMS

Jul 23, 2012

Hi there,

Apologies for my first post here being to ask for help! The company where I recently started working had some eLearning packages made by an external company a couple of years ago; they recorded short software demos using Captivate then packaged them together, added a menu etc using Articulate Presenter. We host them on our Moodle instance, and they sort of work there - theyload ok but don't send scores through from the quiz, which is an annoyance but not really a problem, but anyway that's something I can look at at a later date. A more pressing problem is that one of our clients wants to host our software demos themself, on Saba. When I upload the scorm package as a zip file, it recognises the package ok, launches a new window (as requested in the scorm package) but when it launches it just loads as a blank index.html page. I've run a debug as suggested if index.html doesn't work - here's the outcome:

0:Mon Jul 23 13:33:58 UTC+0100 2012 - AICCComm - Trying to create MSXML2.XMLHTTP in VBScript
1:Mon Jul 23 13:33:58 UTC+0100 2012 - AICCComm - intReCheckLoadedInterval=250
2:Mon Jul 23 13:33:58 UTC+0100 2012 - AICCComm - intReCheckAttemptsBeforeTimeout=240
3:Mon Jul 23 13:33:58 UTC+0100 2012 - AICCComm - IFrameLoaded
4:Mon Jul 23 13:33:58 UTC+0100 2012 - AICCComm - In GetAICCURL
5:Mon Jul 23 13:33:58 UTC+0100 2012 - GetQueryStringValue Element 'AICC_URL' Not Found, Returning: empty string
6:Mon Jul 23 13:33:58 UTC+0100 2012 - AICCComm - Querystring value =
7:Mon Jul 23 13:33:58 UTC+0100 2012 - AICCComm - GetAICCURL returning:
8:Mon Jul 23 13:33:58 UTC+0100 2012 - AICCComm - In DetectPreferredCommMethod, checking XMLHTTP
9:Mon Jul 23 13:33:58 UTC+0100 2012 - AICCComm - Checking IFrame
10:Mon Jul 23 13:33:58 UTC+0100 2012 - AICCComm - blnCanUseXMLHTTP=true
11:Mon Jul 23 13:33:58 UTC+0100 2012 - AICCComm - blnCanUseIFrame=true
12:Mon Jul 23 13:33:58 UTC+0100 2012 - ----------------------------------------
13:Mon Jul 23 13:33:58 UTC+0100 2012 - ----------------------------------------
14:Mon Jul 23 13:33:58 UTC+0100 2012 - In Start - Version: 3.3 Last Modified=07/18/2012 11:39:25
15:Mon Jul 23 13:33:58 UTC+0100 2012 - Browser Info (Microsoft Internet Explorer 4.0 (compatible; MSIE 7.0; Windows NT 6.1; Win64; x64; Trident/5.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; Tablet PC 2.0))
16:Mon Jul 23 13:33:58 UTC+0100 2012 - URL: https://anz.sabapeoplecloud.com/production/cninv000000000007465/index_lms.html
17:Mon Jul 23 13:33:58 UTC+0100 2012 - ----------------------------------------
18:Mon Jul 23 13:33:58 UTC+0100 2012 - ----------------------------------------
19:Mon Jul 23 13:33:58 UTC+0100 2012 - In ClearErrorInfo
20:Mon Jul 23 13:33:58 UTC+0100 2012 - GetQueryStringValue Element 'StandAlone' Not Found, Returning: empty string
21:Mon Jul 23 13:33:58 UTC+0100 2012 - GetQueryStringValue Element 'ShowDebug' Not Found, Returning: empty string
22:Mon Jul 23 13:33:58 UTC+0100 2012 - strStandAlone= strShowInteractiveDebug=
23:Mon Jul 23 13:33:58 UTC+0100 2012 - Standard From Configuration File - SCORM
24:Mon Jul 23 13:33:58 UTC+0100 2012 - Using Standard From Configuration File - SCORM
25:Mon Jul 23 13:33:58 UTC+0100 2012 - In LMSStandardAPI strStandard=SCORM
26:Mon Jul 23 13:33:58 UTC+0100 2012 - Calling Standard Initialize
27:Mon Jul 23 13:33:58 UTC+0100 2012 - In SCORM_Initialize
28:Mon Jul 23 13:33:58 UTC+0100 2012 - In SCORM_ClearErrorInfo
29:Mon Jul 23 13:33:58 UTC+0100 2012 - Grabbing API
30:Mon Jul 23 13:33:58 UTC+0100 2012 - In SCORM_GrabAPI
31:Mon Jul 23 13:33:58 UTC+0100 2012 - Searching with improved ADL algorithm
32:Mon Jul 23 13:33:58 UTC+0100 2012 - In SCORM_GetAPI
33:Mon Jul 23 13:33:58 UTC+0100 2012 - SCORM_GetAPI, searching opener
34:Mon Jul 23 13:33:58 UTC+0100 2012 - In SCORM_ScanParentsForApi, win=https://anz.sabapeoplecloud.com/production/cninv000000000007465/launcher.html
35:Mon Jul 23 13:33:58 UTC+0100 2012 - SCORM_GrabAPI, returning
36:Mon Jul 23 13:33:58 UTC+0100 2012 - Calling LMSInit
37:Mon Jul 23 13:33:58 UTC+0100 2012 - In SCORM_CallLMSInitialize
38:Mon Jul 23 13:33:58 UTC+0100 2012 - In SCORM_GrabAPI
39:Mon Jul 23 13:33:58 UTC+0100 2012 - SCORM_GrabAPI, returning
40:Mon Jul 23 13:33:58 UTC+0100 2012 - Calling LMSInitialize

I've tested it using Reload and SCORM Cloud, and it works fine in both of them. I'm using IE9, but have also tried in Chrome to no avail.

Any suggestions gratefully appreciated - if you're in the UK I'll even buy you a pint if you can give me any ideas how to fix it! I am more than happy to mess around with the imsmanifest and .js/.html files, but I don't have a copy of the Articulate source files used to make the package.

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