Problem with Camtasia Web objects

I'm running into a problem with web objects not playing in Chrome. We made the web objects in question with Camtasia Studio and embedded them in the slide (i.e., not displaying in a new window). The error the student get varies depending on which version of Camtasia the video was produced in (have both version 6 and 8 videos on our server). The error also varies depending on whether the lesson is viewed from a SCORM lesson in our LMS or a stand alone version on our web site. Not all of our Camtasia-created videos are failing. However, we made the videos that work with an older version of Camtasia. When I re-publish with our "current" version (8.5.2), I can't get the video to play in Chrome as a web object. The Camtasia video plays fine as a standalone page if I type the URL into Chrome, just not as the embedded web object. 

For those of you out there who use Camtasia Studio to make videos for web objects, what publish settings do you use? Have you ran into any problems like I previously mentioned? Some of the error message I get are:

  • "The Camtasia Studio video content presented here requires the most recent version of the Adobe Flash Player..."
  • "We are unable to connect to the content you've requested. We apologize for the inconvenience."

Firefox and IE display the web objects, just not Chrome. I would prefer to solve the issue rather than redirect users to a different browser (i.e., our current workaround). Any thoughts out there?

8 Replies
Christie Pollick

Hi, Andy -- Thanks for reaching out with your question, and while I cannot speak to having used Camtasia personally, you may find the following Camtasia-related threads to be helpful. Otherwise, can you let us know if you are experiencing the same issues with web objects that have not been created in Camtasia?

Camtasia .mp4 not playing in published Storyline file

Problem with mp4 playing in Storyline course

Video Build in Camtasia Won't Auto Replay

Hopefully, that helps or others in the community are able to weigh in with their ideas or suggestions to assist. :)

Andy Wood

Thanks for posting those links, Christie. Unfortunately, they don't address my specific issue.

We have generally had good results with web objects in the past. Many times we launch them in an external window without incident (except for the occasional pop-up blocker-type problems). Likewise, we have generally had good success with having Flash/FLV content play on the slide if it is included with the lesson content (i.e., not a web object). Even these videos play fine in IE, Firefox, and Safari. For some reason Chrome doesn't like them. I suspect it has to do with the settings on the internal Flash player in Chrome, but I haven't had a chance to look into that yet. 

Harry Carter

This is probably the wrong area but...how the heck does one create a "web object"? I see a lot of mention of them but none on how to create them. What are the steps? I'm trying to insert a video that will play in a separate browser. I see talk of index files, etc. What are the steps in creating these videos to make them end up as web objects? I have Captivate, I have Camtasia, etc. I also have the trial of Articulate 360

Thanks,

Harry

Michael Hinze
Harry Carter

This is probably the wrong area but...how the heck does one create a "web object"? I see a lot of mention of them but none on how to create them. What are the steps? I'm trying to insert a video that will play in a separate browser. I see talk of index files, etc. What are the steps in creating these videos to make them end up as web objects? I have Captivate, I have Camtasia, etc. I also have the trial of Articulate 360

Thanks,

Harry

Here is some info on adding and editing web objects.