The published output for some my files that have the same background have bullets missing. Random slides are published with no bullets. I tried recreating the master slide, but did not work. I opened a new ppt and copy and pasted the info, still it did not work. Instead of copying the content, I typed some of the info and when I previewed it, it published with bullets. Is there any short-cut solution to this rather than having to type the info again?
I wanted to follow up here as I saw that Karla shared it was a possible software bug that we've reported to our QA team to investigate. One of the suggested workarounds was to avoid using paragraph level animations on bulleted lists with symbols.
We'll keep you posted once if there is additional information to share on this!
Any help on the work around would be appreciated. I too am experiencing this issue again - randomly. I do not have any odd characters and I tried changing the bullet type. I added a delay between my animations (they are synced). I am using Presenter 13 update 9.
Hi there, Renee. The first thing to try is to update Studio '13 to update 11. After updating, republish and test your content. If you're still seeing issues with your bullets, we're happy to have a closer look at your project!
My Articulate “Help and Support” button indicated no updates available. However, I did complete the update manually as you can see below.
[cid:image001.jpg@01D53664.54FD17C0]
I copied one of the slides and republished and I’m still experiencing this issue.
I've opened a support case on your behalf so that one of our support engineers can take a look. I've sent a link for you to upload your project file as well. Be sure to check your junk/spam if you do not initially see the e-mail. It will be from support@articulate.com.
I see these posts are all for several years ago. But I am a new user, bought Articulate Studio 13 2 months ago and this problem is driving me mad. Bullets are fine in Powerpoint, fine in Articulate Preview, but are missing on some slides when published (but fine on others!!) I have double checked for hidden characters, have removed any apostrophes. I have copied a slide that works and rewritten it with different text, and the new slide doesn't work. This is taking a lot of time, as I cannot see any logic behind the problem. I also downloaded an update to the software, although since I only bought this 2 months ago I would have hoped the s/ware was the latest version. Any advice on what I should look for, so I can correct this?
It sounds like this issue occurs when there are paragraph-level animations on bullet lists with symbols.
If you are comfortable sharing your file with us, I'm happy to take a look! You can share your file in this discussion by using the "Add Attachment" button. Or you can share it privately using this link for our Support Engineers to take a look.
Thanks. The ppt file attached has 4 slides - the first 2 have disappearing bullets, the 2nd 2 work! Attached are also the screen shots from these slides as I see them (1st 2 bullets are not there)
Hi - how do I reply directly to the case please? I tried emailing a response to the email I was sent, and attaching some additional info to the email, but it bounced. I have the case ref number, but have no idea how to deal directly on this and I can't find a way to do this on the website
36 Replies
Hi Amy,
I wanted to follow up here as I saw that Karla shared it was a possible software bug that we've reported to our QA team to investigate. One of the suggested workarounds was to avoid using paragraph level animations on bulleted lists with symbols.
We'll keep you posted once if there is additional information to share on this!
Any help on the work around would be appreciated. I too am experiencing this issue again - randomly. I do not have any odd characters and I tried changing the bullet type. I added a delay between my animations (they are synced). I am using Presenter 13 update 9.
Hi there, Renee. The first thing to try is to update Studio '13 to update 11. After updating, republish and test your content. If you're still seeing issues with your bullets, we're happy to have a closer look at your project!
My Articulate “Help and Support” button indicated no updates available. However, I did complete the update manually as you can see below.
[cid:image001.jpg@01D53664.54FD17C0]
I copied one of the slides and republished and I’m still experiencing this issue.
Slide View from PPT:
[cid:image002.jpg@01D53664.54FD17C0]
Slide view from Publish:
[cid:image003.jpg@01D53664.54FD17C0]
Any help would be appreciated.
Renee’
Thanks for the additional information. Renee’.
I've opened a support case on your behalf so that one of our support engineers can take a look. I've sent a link for you to upload your project file as well. Be sure to check your junk/spam if you do not initially see the e-mail. It will be from support@articulate.com.
I see these posts are all for several years ago. But I am a new user, bought Articulate Studio 13 2 months ago and this problem is driving me mad. Bullets are fine in Powerpoint, fine in Articulate Preview, but are missing on some slides when published (but fine on others!!) I have double checked for hidden characters, have removed any apostrophes. I have copied a slide that works and rewritten it with different text, and the new slide doesn't work. This is taking a lot of time, as I cannot see any logic behind the problem. I also downloaded an update to the software, although since I only bought this 2 months ago I would have hoped the s/ware was the latest version. Any advice on what I should look for, so I can correct this?
Hi Barbara!
I can imagine how frustrating that would be!
It sounds like this issue occurs when there are paragraph-level animations on bullet lists with symbols.
If you are comfortable sharing your file with us, I'm happy to take a look! You can share your file in this discussion by using the "Add Attachment" button. Or you can share it privately using this link for our Support Engineers to take a look.
Thanks. The ppt file attached has 4 slides - the first 2 have disappearing bullets, the 2nd 2 work! Attached are also the screen shots from these slides as I see them (1st 2 bullets are not there)
Any help or advice on why would be great.
Hi Barbara,
Thanks for reaching out and sharing your file as well as what you are seeing when you publish your file.
I was able to replicate the behavior when viewing the published HTML5 output.
I've opened up a case on your behalf so that one of our support engineers can take a closer look.
Hi - how do I reply directly to the case please? I tried emailing a response to the email I was sent, and attaching some additional info to the email, but it bounced. I have the case ref number, but have no idea how to deal directly on this and I can't find a way to do this on the website
Thanks for reaching out, Barbara.
I see that your e-mails are making it through to Angelo now, so the error seems specific to the attachment. Good idea to use dropbox :)
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