Publishing to MS Word in Presenter 13
May 24, 2016
Hello everyone. Having problems publishing from Presenter 13 to a Word Storyboard. Working on local drive with short file names. Presentation has 24 slides. Published Word storyboard consist of 2 pages. First page shows number of slides in presentation and second page is blank. Publishing as output type Presenter Notes works fine. Published storyboard opens in Word 2003 (doc ext), even though we are using Word 2013. We had this exact problem once before, and were able to resolve it by restoring the File Block settings in the MS Word Trust Center, but this time it isn't working. Any advice that anyone can give would be sincerely appreciated. Thanks!
10 Replies
Hi, Sheldon -- Thanks so much for reaching out and sorry to hear of your difficulties! May I ask if you can please confirm that you are utilizing the steps listed here for Presenter '13: Publishing a Presentation for Microsoft Word? And if difficulties persist, could you please take a look at the troubleshooting steps listed here to see if you find improvement?
Thanks Christie.
I have followed all of the troubleshooting steps, and have re-installed Studio 13 per the instructions. The problem still persists.
Our operating system is Windows 7 Professional.
Hi, Sheldon -- Many thanks for your reply and for confirming that you have gone through the troubleshooting steps shared to no avail. As such, I think it might be beneficial if you were able to work directly with our Support Engineers for additional technical insights. If you'd like to do so, here is the form you would need to submit a case, and I will be happy to follow along with their progress.
Hi Christie,
I have submitted a case to the support team, and attached a zip file of the problem presentation.
Hi, Sheldon -- Thanks for your reply, and I wanted to confirm that your ticket #00796662 has indeed been received here in our system and is currently assigned to one of our Support Engineers. I will be sure to monitor the progress being made so I can share relevant updates here for others who may benefit, as well. :)
Hello,
Any updates on how to resolve? I am having the same problem.
Thanks!
Hi Nathan,
This issue is still open with our team, and has been inconsistent to reproduce. Could we get a copy of your Presenter package file to share with our team? You can upload it to them here.
Hello Nathan - I took a look at the case for Sheldon referenced above.
Seems his issue was related to Presenter '13, publishing Storyboard to Word via Windows 8.1 and Office 2013.
Does this sound similar to your scenario as well?
Would you be able to share your Articulate Package for us to take a look?
Hi Leslie,
There are a few differences. I am using Presenter '13, but publishing Storyboard to Word via Windows 7 Professional and Office 2016. However, the project was started using Office 2013 (recent upgrade). I've submitted a case including my Articulate package. Thanks for the follow up.
Thanks for the heads up Nathan :) I do see where you reached out to the support team (01066277) and you should be hearing from someone soon.
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