I've a problem for my client. They have an articulate content with works with Chrome. Because of the putparam every ten minutes there is a keep alive on the session if the user doesn't close the content. is it normal ?
It's a problem beecause it's return false tracking. is there a solution to desactivate this parameter ?
Good morning, Geraldine. Welcome to E-Learning Heroes!
Would you mind testing your course in SCORM Cloud to help us determine if the issue is Articulate related or if it's on your LMS's side? If it appears in SCORM Cloud as well, we'd be happy to take a closer look at what might be going on. If you can't replicate the issue in SCORM Cloud, it's probably an issue that you'd want to take to your LMS team.
David Fair posted an extremely helpful article that covers troubleshooting of most LMS issues. If you scroll down to number 7, you'll see instructions for testing in SCORM Cloud. Click here to check out the article.
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Good morning, Geraldine. Welcome to E-Learning Heroes!
Would you mind testing your course in SCORM Cloud to help us determine if the issue is Articulate related or if it's on your LMS's side? If it appears in SCORM Cloud as well, we'd be happy to take a closer look at what might be going on. If you can't replicate the issue in SCORM Cloud, it's probably an issue that you'd want to take to your LMS team.
Thanks!
This discussion is closed. You can start a new discussion or contact Articulate Support.