Returning to 32 bit Presenter (Studio 13)

I applied the Studio 13 update 3 without realizing it was going to create huge problems. This has brought my productivity to a grinding halt and deadlines are looming.

I have a 32 bit version of Office 2010. Now I cannot even open PowerPoint and Presenter throws unexpected error messages and shuts down.

My workplace is not going to go for upgrading to 64 bit Office - is there any way to roll back Studio '13 to work with the 32 bit Office program? Reverting to Studio 09 is not an option. I need Engage '13 for its html5 output.

Thanks,

Laura

6 Replies
Brian Batt

Hi Laura,

I apologize for the issues that you're having. Although we did add support for Office 64-bit, it didn't impact our existing support of Office 32-bit. Can you please try the following to resolve the issue?

Install VSTO:

http://www.microsoft.com/en-us/download/details.aspx?id=43664

Install at least .NET Framework 4.0:

http://www.microsoft.com/en-us/download/details.aspx?id=17851

Verify that the Articulate add-in isn't Disabled in PowerPoint:

http://www.articulate.com/support/presenter-13/the-articulate-tab-on-the-powerpoint-ribbon-is-missing-736

If you continue to have problems, follow all of the steps listed in the link below:

http://www.articulate.com/support/presenter-13/unexpected-or-erratic-behavior-in-articulate-studio-13

If you still have problems, submit a support case to us and we'll take a closer look at the issue:

http://www.articulate.com/support/contact/submit.php

Laura  Heilman

Hi, Brian!

The link you provided to install VSTO is not working for me. ("The URL may be misspelled or the page you're looking for is no longer available.")

Can you point me to the correct version of VSTO?

.NET Framework 4.0 downloaded correctly.

New info: I actually managed to open PowerPoint even if I can't use it and the Articulate tab is still appearing on the ribbon. And, I got an MSVB error "Run-time error '429': ActiveX component can't create object."

Thanks!

Laura  Heilman

VSTO installed and computer restarted: I already had .NET 4.5.1 on the machine. Articulate tab still in PPT - and still getting errors.

When I used Task Manager to close out the unresponsive PPT file I got a new MSVB error: " Run-Time error '-536870910(e0000002)': automation error " followed by the "Run-time error '429': ActiveX component can't create object." and a bonus Out of Memory message.

I will try reinstalling Studio and other troubleshooting when I return to the office tomorrow. Got a dinner engagement now.

Thanks for you help thus far - I greatly appreciate it!

L.

Brian Batt

Laura Heilman said:

Good morning!

I am back up and running. I did a reinstall of Studio 13 and that seems to have fixed the issues. PowerPoint loads as expected with all plugins operating as they should. Presenter 13 is no longer throwing errors.

Thank you once again for all your assistance,

Laura


Thanks for confirming that all is well!