Ribbon Error

Jan 31, 2013

Rachel K.
By Rachel K.

Everytime I open PowerPoint I get an error saying the Articulate Ribbon has been disabled and asks if I would like to enable it.  I say "Yes" and I then get an "Unable to load Articulate Presenter add-in".   I've uninstalled and re-installed the program and that hasn't solved the issue. 

Any suggestions???

Thx

13 Replies
Christine Hendrickson
11 years ago01/31/13 at 8:07 am (UTC)

Hi Rachel,

Please try the steps outlined in this support article.

If the steps in that article do not fix the problem, make sure you're using the 32-bit installation of Office and not the 64-bit installation. Microsoft released a 32-bit and a 64-bit version of Office 2010. Microsoft recommends installing the 32-bit version, and Articulate Presenter '09 will only work with the 32-bit version. Presenter '09 also will not work with the Click To Run version of PowerPoint 2010. For more information, please review this article.

Let me know how it goes.

Thanks!

Christine

Alexander Teleghin
almost 11 years ago06/03/13 at 2:51 am (UTC)

Hi to all!

I have a similar trouble. When I start editing in Engage (or Quizmaker) I get en error (see screenshot below). I did all steps outlined in Christine's support article - without result. All settings in Power Point are set as recommended in article, but... Reinstallations of the MS Office 2007 and Articulate Studio '09 doesn't help...

This is strange, because during the 2 years I used Articulate Studio '09 without similar problems. I'm confused =[

Christine Hendrickson
almost 11 years ago06/03/13 at 7:36 am (UTC)

Welcome to E-Learning Heroes, Alexander!

Sorry to hear that you're running into this trouble. Does this happen when you try to launch a quiz or interaction only through Presenter, or if you try to open Quizmaker and Engage on their own, as well?

Also, can you please confirm you're working with local project files?

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Here's how you can enable a disabled item in PowerPoint as well:
Enable disabled items in PowerPoint – Articulate Presenter ’09 Knowledge Base

Let me know if this helps resolve the problem.

Thanks!

Penny Christensen
almost 11 years ago06/03/13 at 12:08 pm (UTC)

Gee Christine, I may have spoken too soon.

I keep getting the ribbon error, enable it and no luck.  I have uninstlled/reinstalled with no luck either.  I cannot access it through PPT.

I am able to open Engage outside of PPT however.

I thought my PPT was too big, so I broke it out into smaller files, still no luck.  PPT freezes and crashes when I try to access Articulate features.

What can I try?

Christine Hendrickson
almost 11 years ago06/03/13 at 1:30 pm (UTC)

Hi Penny,

Oh no! Sorry to hear that. If this issue just started, it may help to restart the machine, if you haven't already.

Can you confirm that you're working locally, as well? I posted the information on that right before your last response.

Also, can you tell me what steps you took to reinstall? Please make sure you follow the steps outlined in the following article:

Unexpected or erratic behavior in Articulate Studio '09

If the issue continues, can you tell me if this happens when you try to launch a specific file, or if it happens when you simply launch Presenter/PowerPoint?

Thanks very much!

Alexander Teleghin
almost 11 years ago06/04/13 at 1:16 am (UTC)

Christine Hendrickson said:

Welcome to E-Learning Heroes, Alexander!

Sorry to hear that you're running into this trouble. Does this happen when you try to launch a quiz or interaction only through Presenter, or if you try to open Quizmaker and Engage on their own, as well?

Also, can you please confirm you're working with local project files?

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Here's how you can enable a disabled item in PowerPoint as well:
Enable disabled items in PowerPoint – Articulate Presenter ’09 Knowledge Base

Let me know if this helps resolve the problem.

Thanks!

Thanks a lot for you reply, Christine!

Yes, this happen when I try to launch a quiz or interaction ONLY THROUGH Presenter.

Yes, i'm working with project files placed on network drives.

I will transfer the project files to a local disk, will check the directory path to project files and hope that helps solve the problem.

But... On a project work a few people. I can not imagine how to implement it if the files are placed on a one local drive.

Christine Hendrickson
almost 11 years ago06/04/13 at 7:10 am (UTC)

Hi Alexander!

Thanks very much for getting back to me :)

Storage on a network drive should be perfectly fine. However, if you're modifying a file, it needs to be on your local hard drive. 

So, you could copy the file over to your hard drive, open it and work on it. When you've finished it and have no other plans to modify it for the day, etc., you can place it back on the network drive for others to access it. 

I hope this makes sense :) If you need any other information or have any other trouble, just let me know!

Thanks!

Alexander Teleghin
almost 11 years ago06/06/13 at 11:03 pm (UTC)

Christine Hendrickson said:

Welcome to E-Learning Heroes, Alexander!

Sorry to hear that you're running into this trouble. Does this happen when you try to launch a quiz or interaction only through Presenter, or if you try to open Quizmaker and Engage on their own, as well?

Also, can you please confirm you're working with local project files?

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Here's how you can enable a disabled item in PowerPoint as well:
Enable disabled items in PowerPoint – Articulate Presenter ’09 Knowledge Base

Let me know if this helps resolve the problem.

Thanks!

Bingo! All works correct! No freeze, no bugs! Well done, Christine =)

Was enough to copy project file to a local drive. In this case, all the attached interactions may remain on the network drives.

Many thanks for your support, Christine!

This discussion is closed. You can start a new discussion or contact Articulate Support.