Sound not playing on Engage interaction
I am at my wit's end! I have published my presentation and uploaded it onto Articulate online. When I launch it on my laptop from an "open" internet source, it plays and performs beautifully.
The trouble comes when our staff try to play it on their desktop which operates with IE8, with definite security protocols that our company has.
The whole presentation is narrated and incorporates flash video with sound. All video and "Powerpoint" narrated slides have sound, but the Engage slides do not. I have narrated the Engage slides directly in Engage using a mic. The presentation plays well until the learner reaches the first Engage slide. You cannot hear the sound and you cannot advance the slide.
I did a test and removed the sound from one of the Engage interactions and was able to view it and progress to the next slide, but the presenatation stopped once I reached the next Engage interaction.
What type of file is Engage saving the narration? Is it different from the Powerpoint narration file type? What could be caught in our firewall that is preventing the Engage narration from working? Could it be that our desktop system/internet interface is not scorm compliant? What does this really mean???
Please help. This issue is standing between me and launching my course to the entire organization!!