I've got a video on a slide, and a video of the presenter. They are both timed correctly when I play them independently, but for some reason when I put them both on a Presenter slide they play out of sync.
Can someone advise me what options I should choose to make sure they stay in sync? I think I've tried every combination, to no avail. What interesting also is that the seek bar shows a time that is double what the actual time should be.
Would you like to send us your files so we can take a closer look at what's going on? Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!
Thanks for that. I found a way around it actually for this particular project by doing things a different way, but will come back to this if it comes up again.
3 Replies
Hey Li,
Would you like to send us your files so we can take a closer look at what's going on? Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Send to Articulate Presenter Package – Articulate Presenter ’09 Help
Upload the resulting zip file from your computer to our server using this upload form:
Articulate Support - Upload Your Files for Review
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!
Thanks for that. I found a way around it actually for this particular project by doing things a different way, but will come back to this if it comes up again.
Regards,
Li
Sounds good, Li. Glad to hear you found a workaround. Good luck with the project!
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