Syncing in slide video and presenter view video

Hi there,

I've got a video on a slide, and a video of the presenter.  They are both timed correctly when I play them independently, but for some reason when I put them both on a Presenter slide they play out of sync.

Can someone advise me what options I should choose to make sure they stay in sync?  I think I've tried every combination, to no avail.  What interesting also is that the seek bar shows a time that is double what the actual time should be.

Cheers

Li

3 Replies
Peter Anderson

Hey Li,

Would you like to send us your files so we can take a closer look at what's going on? Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 

 

Send to Articulate Presenter Package – Articulate Presenter ’09 Help

 

Upload the resulting zip file from your computer to our server using this upload form: 

 

Articulate Support - Upload Your Files for Review 

 

Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!