Trial Articulate not working
Mar 22, 2011
By
Tom K
Good morning,
I'm trying to build a sample course and I installed the trial version of Articulate on a laptop on Friday. I used it then and I made a few interactions. The laptop was off for Saturday and Sunday. Monday I surfed a bit but did not use Articulate. Today (Tuesday) I attempted to continue working on building the course but my Articulate ribbon in PowerPoint is completely unresponsive. None of the buttons do anything. I click to add an Engage Interaction but it just sits there.
I am able to open the Engage interactions separately and edit those. I just can't mix them down in Presenter to create the single player file.
Any ideas?
3 Replies
Issue resolved.
My AVG anti-virus directed me to remove a DLL that I was unaware belonged to Articulate. I restored the DLL and it works fine now.
Thanks.
Thanks for sharing your solution!
I had the same issue - the ribbon mysteriously stopped working. I followed all the steps in Articulate's troubleshooting forum, and installed/updated .net. Ultimately, an uninstall of just the Articulate Presenter component, reboot, then reinstallation of that component worked.
After seeing your comment, I realize that it was indeed AVG isolating and removing that dll that was the root of the problem. I remember seeing the warning that it was being isolated, and thought twice about it but allowed it to be removed. It makes perfect sense - so thank you for helping me get to the actual root cause! Otherwise, I may have been uninstalling/reinstalling again!
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