Troublesome Hyperlinks

Help!?  I’ve been messing with this module for two days now, trying to get all the hyperlinks to work.  I love Articulate, but this kind of stuff happens almost every time I publish, and it drives me crazy, every single time, because the issues are never exactly the same!

I’ve successfully fixed everything except hyperlinks on two slides…  one goes to the wrong slide, and one is just gone upon publishing.  I’ve already removed all the grouped objects on these slides, the hyperlinks are shapes with 99% transparency applied, I’ve re-saved the PPT on my desktop to eliminate any unnecessarily long file names…  I’m really at my wit’s end.

Any ideas???

3 Replies
Peter Anderson

Sorry for the trouble, Sheila. Sounds like you've probably already had a look at our hyperlink troubleshooter

Can you send us the files so we can take a look and try to determine what the issue is? Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 


Send to Articulate Presenter Package – Articulate Presenter ’09 Help


Upload the resulting zip file from your computer to our server using this upload form: 


Articulate Support - Upload Your Files for Review 


Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!