Unable to upload a support request

I've been working on a course revision in Presenter.  I needed to edit the audio for one slide.  Hours later, I'm still working at it.

The course was was originally created in 05 and then updated to 09 and includes a quiz.  I'm now trying to turn it into a Presenter 13 course.  It created new presenter and files.  I'm not able to get the quiz back into the course such that it works - even after creating a new quiz file with a different name.  Fortunately I've saved the narration files seperately.  Everything is on my hard drive, not a netword or external drive.  I've attempted to upload a support request 3 times, but the upload never finishes.  I've attempted the upload using both IE and Chrome.  Can you help?  I'm quite frustrated.

4 Replies
Christine Hendrickson

Hi Joyce,

I'm sorry to hear about the trouble with this!

I was able to find your support case (#00405857 for my reference), so it looks like you were able to get the case submitted.

I also see that Vira is working with you on this issue. Looks like she just sent a response about 5 minutes ago. You should have an email response from her. 

Please let me know if you continue to have trouble communicating with our support engineers. 

Best,

Christine