UNREGISTERED VERSION of SWF SCOUT 1.42.4

Jan 13, 2012

Kathleen Bosworth
By Kathleen Bosworth

Hello,

I am really at a loss.  I have been using Articulate for a few years, not extensively as my role is not content development, but I have created a few courses.

Anyway, I am now receiving a message in published output in the "Notes" field which says,

"UNREGISTERED VERSION of SWF SCOUT 1.42.4 Find out more at WWW.BYTESCOUT.COM"

I searched the bytescout website and can't find anything relating this error message.  I have googled and the only sites I can find are based in China and when I try to click on those links, it doesn't go anywhere.  I have searched the Articulate knowledgebase and I can't find anyone else having this problem.

I have reinstalled Flash and Shockwave Players and this has no effect.

The only thing that I can think which is changed on my computer is that I won a free version of the Adobe ELearning Suite, which I installed because I do use Dreamweaver and Photoshop.

Has anyone else ever received this error or knows how to fix it?

Thank you in advance.

Kathleen

6 Replies
Kathleen Bosworth
over 12 years ago01/13/12 at 1:24 pm (UTC)

Thank you, Peter, for your response.

Yes, there are notes on every slide and the happens for every slide. The also checked the output files for each note; that is, opening each swf Note output individually and they give me that same message. I I have not to my knowledge ever installed SWF Scout. I checked to see if I have it specifically installed in Program's, and I couldn't find it.

I have also tried repairing my Articulate installation and I still get the same result.

Another incident came up last night when I was trying to do a quick job for a client. I created an Engage file and then tried to publish it as a slide into a PowerPoint presentation and received an error, Unable to publish to Presenter, which is also a new error.

Thank you again for any ideas you may have.

Kathleen

Kathleen Bosworth
over 12 years ago01/17/12 at 6:28 pm (UTC)

Dear Peter,

Thank you again for your support.

Before doing what you suggested, I thought I would retrace my activities. I received a new laptop which had some software pre-installed based on the image of my last machine.  One of these software was the Sothink Video Encoder, something I had installed years ago and hadn't used in years.  I uninstalled this and it appears all of my problems have disappeared with it.

Thanks again,

Kathleen

This discussion is closed. You can start a new discussion or contact Articulate Support.