Unresponsive Articulate Tab

Jul 18, 2020

Olawale Oladipo
By Olawale Oladipo

Hello,

I tried to access the commands in my Articulate Tab but it is not responsive. Once I click on any command I get Articulate Presenter Error Report. Below is an error message I got. I would appreciate any support on this.

<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<FirstName />
<LastName />
<EmailAddress>oladipo.o.olawale@gmail.com</EmailAddress>
<UserId>aid|1dfc9af5-1b79-492c-aebb-d2d777b16cb4</UserId>
<MachineName>LAPTOP-UPTB2JT9</MachineName>
<HardwareId>LUUQ5-L1ST6-U4UUV-T3DSQ</HardwareId>
<Message>Could not load file or assembly 'stdole, Version=7.0.3300.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies. The system cannot find the file specified.</Message>
<StackTrace> at System.Reflection.RuntimeAssembly._nLoad(AssemblyName fileName, String codeBase, Evidence assemblySecurity, RuntimeAssembly locationHint, StackCrawlMark&amp; stackMark, IntPtr pPrivHostBinder, Boolean throwOnFileNotFound, Boolean forIntrospection, Boolean suppressSecurityChecks)
at System.Reflection.RuntimeAssembly.nLoad(AssemblyName fileName, String codeBase, Evidence assemblySecurity, RuntimeAssembly locationHint, StackCrawlMark&amp; stackMark, IntPtr pPrivHostBinder, Boolean throwOnFileNotFound, Boolean forIntrospection, Boolean suppressSecurityChecks)
at System.Reflection.RuntimeAssembly.InternalLoadAssemblyName(AssemblyName assemblyRef, Evidence assemblySecurity, RuntimeAssembly reqAssembly, StackCrawlMark&amp; stackMark, IntPtr pPrivHostBinder, Boolean throwOnFileNotFound, Boolean forIntrospection, Boolean suppressSecurityChecks)
at System.Reflection.Assembly.Load(AssemblyName assemblyRef)
at bc2.a.a(Assembly A_0, IDictionary`2 A_1)
at bc2.a.a(Assembly A_0, IDictionary`2 A_1)
at bc2.a.a(Assembly A_0, IDictionary`2 A_1)
at bc2.a.a(Assembly A_0, IDictionary`2 A_1)
at bc2.a.a(Assembly A_0, IDictionary`2 A_1)
at bc2.a.a(Type[] A_0)
at bc2.a()
at bdp..ctor(Guid A_0, String A_1, String A_2, Cache A_3, IWebBrowserControlFactory A_4, IVideoEditorFormFactory A_5, ChromiumVideoPlayer A_6)</StackTrace>
</ErrorReport>

1 Reply
Lauren Connelly
almost 4 years ago07/21/20 at 3:54 pm (UTC)

Hi Olawale!

I'm happy to help make sure you are able to use the Articulate tab in Presenter 360!

We are going to remove and then re-add the Articulate tab to Presenter 360.

I've listed the steps below. If you'd rather see these steps in action, click this link.

  1. Open Presenter 360.
  2.  In the File tab, select Options which is located at the bottom of the selection.
  3.  In the Options pop-up, select Add-ins from the list on the left.
  4.  Go to Manage, which is located at the bottom, and choose COM Add-ins from the drop-down. Click Go.
  5.  In the pop-up, uncheck the box next to Articulate.Presenter.lpc and click OK.
  6.  Close Presenter 360 and re-open. Repeat steps 2-4.
  7. This time check the box next to Articulate.Presenter.lpc and click OK. 
  8.  You should find the Articulate tab in PowerPoint now. 

Please click on the Articulate tab and let me know if you receive an error message.

This discussion is closed. You can start a new discussion or contact Articulate Support.