video encoder

When trying to load a WMV file into Video Encoder 09, I get a message that the file cannot be loaded. Please ensure you have the latest versions of Windows Media Player and Quicktime along with any required codecs.

I am running Windows Vista, with Media Player 11 and Quicktime 7.7.

The WMV codec is installed with Media Player.

Any one seen this before?

6 Replies
Peter Anderson

Hey Rod,

If you are unable to import or convert a video in Video Encoder, please close Video Encoder and install the following codec packs: 

K-Lite Codec Pack Full (accept all default installation options): 
http://www.free-codecs.com/K_Lite_Codec_Pack_download.htm 

Media Player Codec Pack (deselect toolbar options during installation): 
http://www.download.com/Media-Player-Codec-Pack/3000-13632_4-10749065.html 
It's always a good idea to make sure everything is up to date. Let me know if that resolves your issue...

Peter Anderson

Sorry for the frustration, Katie.

If you have downloaded and installed the codec packs successfully but are still experiencing issues, please feel free to submit a case to our support staff describing in as much detail as possible the issue that you're having. You can do that here:

http://upload.articulate.com/

Note the url for this thread in your case report, and please record your case number here so that I can follow it personally. Thanks!

Peter Anderson

Hi Katie!

Looks like the support team suggested rebooting your system after installation of the codec packs, and added that if you continue to experience the same issue, try to convert your raw video to .AVI format and then try load your video into Articulate Video Encoder. 

I'm curious to know if that got the issue resolved for you. I hope so!