"View presentation" is not working after publishing

May 05, 2014

I updated from Ariticulate 09 to 13 just recently.

When I publish a file, and want to "view the presentation" , it opesn a new browser window with "launch icon" displayed. But when I click on the launch icon, it does not open up my file. I have to go back to the folder where the file is saved to look at the presentation

I  am using Internet Explorer 11 and I am not sure if this has to do with any internet settings.

1 Reply
Christine Hendrickson

Hi Rachel,

This is going to be a double-sided response :)  please bear with me.

First, when you want to modify or work with any project file, you'll want to make sure you're only working locally.

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Now, part of this issue might be that your published or content files are on a network drive, or some other external source. If that's the case, you may want to move them to your local hard drive.

For the other half...

It's really best to avoid viewing published content locally. If you view a published Studio '13 or '09 presentation on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.

To properly test your published content and share it with others, upload it to the environment for which it was published. Please review the article below for more information:

Tips for Managing Project Files

  • I suggest using SCORM Cloud for your course - it's a great place to test SCORM content.
  • Another option would be to use our Tempshare server. Just keep in mind that this server is only available for testing content - it is not officially supported by Articulate and all content will be removed automatically after 10 days.
  • You're always welcome to try out Articulate Online, as well - it's available for a free 30 day trial.

I apologize for any confusion, but I hope this information helps!

This discussion is closed. You can start a new discussion or contact Articulate Support.