11 Replies
Alyssa Gomez

Hi Brian,

Thanks for reaching out! I see you opened a case about the same issue earlier this month, and you shared your Presenter 360 project files with Rowie.

Are you running into this issue again? Do you notice that it happens in a certain web browser, or only when the browser window is large?

The more details you can provide, the better! 

Brian Keefer

Case # 01737256 and Case #01721198. Rowie published the course and it was OK so I assumed it was an intermittent thing. Then another developer opened a case and the solution was to lock the course at optimal size as a setting instead of having it fill the screen. That is the only information I have, and we don't lock courses at the optimal size as a setting if we don't have to. It is much better for users to be able to watch a course that fills their browser and maximizes their screen space.

Brian Keefer

Katie, this bug needs fixed. Locking a course at a certain size doesn't make sense in a world where users have different sized screens and devices. Users generally want the course to fill their screen, that is why they buy screens of a certain size. Besides, the player settings in Articulate 360 still have a setting for "Scale player to fill browser window." If you aren't going to support that setting, then remove it from your software.

I attached a screen capture and you can see the Resources tab is behind the slide. This was published this week. I submitted a case about this in March (Case # 01737256 and Case #01721198)

Leslie McKerchie

Hi everyone,

We just released an update for Studio 360, and included a few important fixes that you'll see in the release notes here.  

The item you'll be interested in is:
The volume slider and the resources tab could appear behind slide content when the player scaled to fill the browser.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Studio 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.