Web Object not playing in IE10 or IE11

I am updating a course I created in Presenter '09.  The client asked for a Survey to be added on to the end of each section. I am attempting to add this survey in as a web object, and it is working great in all browsers but IE 10 and IE 11, which are the browsers currently used by my clients.  I tried allowing cookies and decreasing security within IE, but I am still not able to play the survey. I then tried moving the site to a secure server, and I still saw only white boxes where the web object should be. 

When viewing the process as it it trying to load, the page with the Survey is not added to the list of objects attempting to load. 

Thanks in advance for your help!

Bonnie

17 Replies
Christine Hendrickson

Hi Bonnie,

Are you able to test the URL for the survey in the same versions of Internet Explorer? Does it load properly if you access it that way, directly?

Also, I'm not clear on what type of server you're uploading the project to - are you using an LMS, web server, etc.?

If you'd like, you're welcome to share the URL or the Articulate Package here. I'd be happy to take a look.

Articulate Support - How to Create an Articulate Package

Thanks!

Christine

Bonnie Tomlin

Hi Christine, thanks for responding so quickly

 

Here are the answers to your questions:

 

The Survey Monkey survey is working when I browse to its URL, without putting it into a web object, on all browsers I tested. It loads correctly with no issues.

 

This project is located on our development web server.   

Here is the URL to a portion of the module: http://dev.wisconline.org/prototypes/CCIP_Dev/TPC_Surveys/player.html

 

I am having issues with slides 4 and 5 which are both Survey Monkey slides placed into Articulate Presenter ‘09 as Web Objects.  One survey I created, another survey came from an outside client.

 

Slide 6 is another web object with a link to another website we are  working on.  I was trying to test out a site that is not secure (http rather than https) to see is that was the issue.  This page also does not load in IE 11, I did not test it in IE 10.

 

Thanks again,

Bonnie

Christine Hendrickson

Hi Bonnie,

Thanks for getting back to me and for the additional information!

I'm currently running Internet Explorer 11.0.9600.17126 on this machine. I didn't think I'd be able to test here, but since you mentioned this doesn't work in IE 11 I decided to try the link and course. 

On slide 4, 5 and 6 I see a blank white slide - no web object.

Obviously the first issue in this document isn't relevant, but the bottom two may help.

Here are the details:

The hosting website isn't secure

Modern web browsers have changed the way they handle mixed content, such as iframes. As a result, web objects may not work properly in the latest versions of web browsers, such as Internet Explorer, Google Chrome, and Firefox. Web objects may flicker or be missing altogether. The solution is to host the web content on a secure (HTTPS) website.

The hosting website doesn't allow viewing in an iframe

If your web object still won't display, it's likely that the hosting website has configured its X-Frame-Options to SAMEORIGIN or DENY. This means it can't be viewed in an iframe, such as a web object container in Presenter. A common example is Facebook.

If you don't have any luck after checking out those options, you're welcome to share the project file here. I'd be happy to take a look and see if the same thing happens on my end.

Thanks!

Christine

Bonnie Tomlin

Hi Christine,

I tested the above options with no luck. I also started a new file and addeded a new web object, and I tried modifying the size of the web object so it was not full screen.  Each test ended in the same result - the web objects all worked with a Preview, they also worked in IE 9 and Chrome, but do not work in ie 11 ( I do not have a system with IE 10 on it to test)

Attached is a modified package from the prevous link. - there are 5 slides, slide 1 and 5 are basically blank, slides 2, 3, and 4 each have web objects.  Slides 2 and 3 are Survey Monkey slides, slide 4 is a link to a site we created internally.

Thanks in Advance!

Bonnie

Christine Hendrickson

Hi Bonnie,

Thanks for sharing your project file!

I've done some testing on my end and I'm providing the results below. 

Presenter '09:

Testing for Bonnie P09

• Tested in Chrome Version 35.0.1916.153 m

• Tested in Internet Explorer 11.0.9600.17126

All web objects display correctly in both web browsers.

Presenter '13:

Testing For Bonnie P13

• Tested in Chrome Version 35.0.1916.153 m

• Tested in Internet Explorer 11.0.9600.17126

All web objects display correctly in both web browsers.

I had upgraded the project to test in Presenter '13, because I expected issues. However, with my current build of Internet Explorer and Google Chrome, both versions load successfully for me.

I don't currently have Internet Explorer 10. If you could take a look at those links (or just the link for '09) and let me know if you see the same results, I'd appreciate it.

If you do see an issue with the web objects loading in the version I shared, please let me know the exact build of Internet Explorer that you're running. 

If you don't see the issue, I'll see if I can get access to Internet Explorer 10 for testing.

Thanks!

Bonnie Tomlin

Hi Christine,

Thank you! Both links work on my machine with IE 11.  I forwarded the link to my client to verify it is working correctly on IE 10 as well.

How did you fix this?  Also, is there a way to remove all of the security messages that pop up without setting up trusted sites on everones individual machine?

Thanks again, you made my day!

Bonnie

Christine Hendrickson

Hi Bonnie,

To be completely honest, I made no changes. So, we'll need to look at why that content doesn't display when it's published from your current installation - this is a good thing, though :) At least we know that the web objects themselves are functional!

Let me know, if you get a chance, if this works well for your client in Internet Explorer 10. Hopefully it will.

First, lets find out what version of Studio '09 you have installed. If you're running an earlier version, that may be why there's a difference. 

To find this information, click on "Help and Support", followed by "About Articulate Presenter". 

You should see the version and the build. 

The current version and build is Update 10 (6.3.1402.0316) which was released February 11, 2014.

If this is not the version you're currently running, please click this link to download the update.

After downloading, please install the update and republish the project. After publishing, upload to the server and test. If you see the same thing, you might want to try clearing your browser cache or try uploading to a new location on the server (so you're not overwriting the original). 

If you're already running the most recent version of the software, let's see if it's the server causing the issue. Try uploading your published files to a server outside of the development server. I suggest using SCORM Cloud for your course - it's a great place to test SCORM content.

Hopefully one of those options will help us narrow down the issue. If not, please let me know and we'll work from here.

Thanks very much!

Christine

Jeff Momsen

We have a different problem.

  • Articulate 13 (current update)
  • IE 11 (newly adopted by our company)
  • SumTotal LMS
  • Launch Methods Scorm 1.2 and Scorm 2004

Previously in IE 9, the Web object published with Scorm 1.2 as the Launch method always had an issue where you needed to answer a warning prompt which said that only Secure Content was displayed, and to see the Web Object, the learner had to make the proper selection to allow all content. This was a frustration, but it worked. they were allowed to see the web object, proceed to the final slides, click a one question acknowledgement 'quiz' and were then marked as Complete in the LMS.

Now with IE 11 (both the original Scorm 1.2 Launch method, and also a Scorm 2004 launch method) we still receive a warning, and must select "Show all content" to see the web Object. but that is where the similarities end. We then receive the two attached messages.

After clicking through those, the course goes all the way back to the first slide (that's never happened before) then it does show the Web Object properly when you finally get to it, but after completing all the rest of the course, including passing the final acknowledgement, and closing the course normally, the LMS does not track your completion. The learner has to go back in, click through everything and get to the acknowledgement and confirm it again before being marked complete.

 

HELP!

Christie Pollick

Hi, Jeff -- Many thanks for reaching out with your question and thanks for supplying the screenshots you have attached. I think it would be best for our Support Engineers to take a closer look at your debug log information, so I will go ahead and create a ticket for you and submit it on your behalf. You should receive an email to the address we have on file as soon as a member of that team has had a chance to look things over. Your patience is appreciated. :)