Win7,Office2010 ->can't edit project created with WinXp,Office2003
May 18, 2012
By
lamar lamar
Hello,
one of our clients has created a articulate project with Powerpoint 2003 on Windows XP.
when we have to rework something and open the project with Office2010 on Windows7 following issues occur:
- Publish & Preview of the project is not possible -> the progress bar of the dialog "Publishing preview" gets stuck at creating playlists..
- "Slide Properties": when i click on it, i see that some files of the ppta will be extracted, but then powerpoint freezes and the dialog "slide properties" doesn't open
All that we tried so far:- Files are on the local drive,
- Office2010 is installed as 32bit version
- virus scan is disabled
- reinstalled articulate several times
- i have a lenovo pc -> software soundmax is not running
I would be pleased for every hint!
3 Replies
Hi Lamar!
Would you like to submit a ticket to our support team? Feel free to include the url to this thread so they'll have access to the useful info you've supplied, and they'll be happy to work with you to get this resolved. Thanks!
I have submitted a ticket last wednesday, but haven't got a answer yet.
Hi Lamar,
I'm not seeing your case. Did you get a case number when it is was submitted using this link.
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