Unable to publish in Presenter

Apr 05, 2021

Hi - I'm trying to republish several courses that I built in PowerPoint/Articulate Presenter. When I try to publish on my new laptop I get this message when I open the PPT file: "Some controls on this presentation can't be activated. They might not be registered on this computer." I clicked OK to dismiss the message and opened the publish dialog and get this message: "Presenter was unable to open this project file. Reboot your computer and try again." which I did, and get the same series of error messages. When the publish dialog opens, my customer player is gone and can't import. I tried publishing anyway and get an Articulate Presenter Error Report. The information link has this in the error report: <Message>The method or operation is not implemented</Message>

So, I tried to republish from my old laptop that I used to build these courses. I get the same "some controls..." message. When I try to publish it hangs on "Cleaning up temporary files" . I tried uninstalling/reinstalling Presenter on the old laptop, same result. I tried creating a new presentation and importing files and get the "we're sorry something went wrong and it might close" pop-up withe the same message in the error report (method or operation is not implemented).  

This is not specific to a particular file but happens on every PPT/Presenter file.

How can I resolve this? I have a client waiting on several files.

Thanks, Steve.

4 Replies
Lauren Connelly

Hello Steve!

I'm sorry you're running into this issue! I see that you've submitted a support case with our Support Engineers. Great call!

My teammate, Rowie, filed this as a software bug where publishing a course with grouped objects on slides is causing an error message using the latest update of Microsoft Office. We'll keep you updated on the progress of this bug in your support case. Thank you so much for bringing this to our attention!

Cristiana Williams

I am getting the same error message on a presentation (Some controls on this presentation can't be activated. They might not be registered on this computer.)  I am able to click OK and go past the message but I am not sure if it is causing any problems with the presentation.  Is there any way to troubleshoot which slide(s) are causing the error or a way to resolve this?  I don't get this error on other presentations.