Windows 10 Saturday Surprize

Windows 10 prompted a download of updates last night just before shutting down for the night. So I let it "install updates and shut down."

This morning when I powered up, Windows 10 stayed busy installing these updates for about an hour (with a screen message that the updates would take a long time). The update is: Feature update to Windows 10, version 1607.

So far, so good. But when I opened PowerPoint, I received the Articulate message that my trial period had ended, and I had to re-register with my serial number.

Articulate (and other software vendors) keep track of the number of times the software is registered so as to control the number of legal copies installed, so I assume that it now appears that I've registered an additional installation that does not exist.

In my case, I only had one version of Articulate '13 Studio registered, so I had no issues. But I'm guessing that the next time I need to install Studio on my backup laptop that I'll get the message that I've exceeded the number of permitted installs.

Of course I might be completely wrong about this, so just a heads-up to all Windows 10 users ... and of course, Articulate Support, who may soon be seeing a lot of calls for installation issues.

Best Regards,

Dave

2 Replies
Phil Mayor

When reregistering like that i don't normally have an issue with the number of registrations. I believe it sends information about the machine which prevents this happening.  That said if you ever have a problem, add a support case and explain the situation this is normally sorted within 30 minutes by support.