I initially had '09 on my machine, and then downloaded '13 - during the install it says it's removing older versions of the software, but '09 is still there. (I've done this three times, and rebooted in between each time...)
I can't uninstall '09 from the Control Panel. Now both ribbons are showing in PPT - but '09 doesn't do anything & any function I try in '13 gives me the error message "Your Articulate Presenter project cannot be upgraded to the new Articulate Presenter '13 file format."
It may be best for you to work with support on this issue so that you can be sure you remove all remnants of your installation and can perform a clean install of Studio '13.
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Hi Buffy and welcome to E-Learning Heroes!
It may be best for you to work with support on this issue so that you can be sure you remove all remnants of your installation and can perform a clean install of Studio '13.
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