Your Articulate Presenter project cannot be upgraded to the Articulate Presenter '13 file format

Hi Rick,

There are a few reasons why that error may appear, but it doesn't sound like you're running into any of those. 

There haven't been any recent updates of Presenter '13, so I wonder if your Windows or Office version received an update? When you create a new Powerpoint file, do you have the option to create as a .ppt, or is it always defaulting to a .pptx? Could you try saving your existing Powerpoint files as .pptx and then opening into Presenter? 

I found out that it is not an Articulate problem.

The PowerPoint template that was used in the original files was corrupted. I used a different template to import the slides, and then copied them the a "new" version of the corrupted template and everything worked fine.

Thank you!

Rick Davis
Senior Field Service Engineer
Honeywell | HPS Automation College
Office: 408.962.2326

Thanks for that update, Rick! 

Just a note:  Replying via email will include your signature. You can edit out your contact information from your post if you'd like!  

I am using Articulate '13.  Today I opened PowerPower presentation (.pptx) and clicked Quizmaker and received the message Your Articulate project cannot be upgraded to the new Articulate Presenter '13 file format.  A little confused as I was not upgrading but trying trying to add a quiz.  Any  help would be appreciated since I cannot add a quiz.

Hi Sheila,

I'm sorry you've run into this error message too. Did you already try the steps outlined here? 

The problem was that the template for the older files was corrupted - I had to load a different template, and then everything worked!

Rick Davis
Senior Field Service Engineer
Honeywell | HPS Automation College
Office: 408.962.2326

Thanks for circling back with that information, Rick! I'm certain others who run into this message in Presenter may find that helpful.

Hi, I opened a new pptx file and attempted to insert a character.  For the first 4 times, it crashed and then I received this same message as above.  I recently did the windows update.  Is it related and is there a fix for this?

The problem was fixed by opening the .pptx file and copying each slide to a new .pptx file. It had nothing to do with Articulate Presenter after all!

Rick

Hi Condoleeza,

Thanks for reaching out and sharing what you are running into with your project.

• Are you running into the same issue with other projects or just this one?
• If you're seeing the issue across your files, I'd recommend a repair of your software.

I have not seen the problem again since learning this trick and getting a new computer.

Rick