QM360 "retry" not working

I'm really sorry you ran into that, Nina! We're seeing the same problem on our end, and we're working on a fix as we speak.

As soon as I get new information on this issue, I'll pass it on to you! Thanks for letting us know this is impacting your work, and I'm sorry it's slowing you down. 

Thanks, Alyssa,

Any estimate as to how long this will take? Or any workarounds you can suggest?

This is just one of many problems I am having with QM360. I've been experiencing them for several weeks now in a number of different files although the program worked fine for me before. I'm wondering if maybe I should reinstall the program? Can you advise about this and maybe connect me with someone that I can talk to who can guide me through the process?

Nina

Hi there Nina!

While I don't have an ETA on a fix just yet, we can always set you up with a rollback to Update 16. This will bring you back to a previous version of Studio 360 so that you can keep moving forward while we work on the fix for this bug.

You can request that rollback by clicking here!

Thanks for your prompt response (again).

If I "rollback" will there be any negative consequences of which I need to be aware? Should all of my older and under-development files still work (or start working)?

Might this also resolve some of the other QM360 problems I am experiencing? They include:
* In matching drag&drop, the options in the second column freeze and you can not drop them into the first column.
* In a quiz question in which you are supposed to drop various options into one of two "shopping carts," none of the options show on the screen, although the carts are there. Similarly, in a game in which you are supposed to drag the four options onto a part of an image of the human body, none of the four options show.
* I tried publishing one of these files to LMS and sending it to our LMS administrator to see what happens when she uploaded it into Moodle. She got a message saying:
"An imsmanifest.xml file was found but it was not in the root of your zip file, please re-package your SCORM."

As you can tell, I'm not very happy with this at the moment and feeling very stressed due to impending deadlines! If  you think the "rollback" will help, I will give it a try.
Nina

Hi there Nina,

I'm so sorry you're running into all these issues. With deadlines approaching, I can definitely understand that you're feeling the pressure!

Rolling back to Update 16 shouldn't cause a problem -- you can check out our release notes here to see what bugs have been fixed since then. The only bug that could affect you will happen only if you have audio/video on the first quiz slide. 

Now, let's tackle the other issues you're seeing. 

1. Matching drag-and-drop is not working correctly: This is also a bug in Update 17 and will be fixed if you roll back to Update 16. Our team is working on a solution for this one.
2. Drag-and-drop options are hidden: Do you have the answer choices set to "shuffle"? If so, try turning off the shuffle, and that should fix this problem. Again, this is an issue in Update 17 we're working to fix. You won't see this problem if you roll back to Update 16.
3. Error message in Moodle: I haven't seen reports of this error message, so I would want to test the output in SCORM Cloud to determine whether this is a file issue or if it's related to Moodle. 

Okay, thanks! I will definitely "rollback" and see what happens.

As for the error message in Moodle, here is the zip file if you want to test it.

Thanks again for your help; it is much appreciated.
Nina

Thanks, Nina! I was able to upload that zipped file to SCORM Cloud without a problem. Here's a link to your content if you'd like to test it. 

Okay, and one more question.

I uninstalled Studio360 as per the instructions and then it says to reboot and reinstall. But I don't see where I can request to install an older version. Will it give me that option after I reboot the computer?

Nina

And strange about SCORM CLOUD. I'll let our LMS admin know.

Hi Nina!

Our Support Engineers can provide you with instructions on how to roll back to a previous version of Studio. Simply reach out to them here with that request, and they'll get back with you shortly!

Great news for your Tuesday, Nina! 

We just released another update for Articulate 360, and included a few important fixes and new features that you'll see in the release notes here.  

We were seeing an issue where learners couldn't review or retry a quiz, and drag and drop questions weren't behaving correctly. All of those issues should be fixed now! 

Just launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

Hello, 

I understand this feed is 2 years old, but I am having the EXACT same issue with the slide preview in quizmaker 360 and then with the LMS content freezing. I am wondering how I find any updates on this issue??? I just got Articulate 360 but the content I am working with was created by a coworker a few years ago, which is the content that is being used. Could this be why? Maybe I have to recreate the SCORM in the newest version of Articulate?

I also noticed that this problem is happening with the FreeForm question drag and drop feature. Could there be a bug with this?

Thank you!

Hi Chantal,

Thanks for reaching out! If you're experiencing this issue while previewing in the latest version of Quizmaker 360, then we'd be happy to take a look at your file and help troubleshoot!

I see that you started a case a few days ago with our support team, and they replied with next steps. Be sure to check your junk mail just in case it was filtered and feel free to continue the conversation there!

Thank you! I did check my junk mail and I don't have anything in there? I would love to get some help. I noticed that most of the issues are happening when the freeform drag and drop is being used.  

Hi Chantel,

It seems the email address you have in E-Learning Heroes is different from the address you used to open a case. Can you check to see if you received anything in a different address?

This is very strange as I am not sure what email I would have used… this is my only work one which is what the Articulate account is linked to.

Chantel Devitt, BBA
Training & E-Learning Developer
North American Construction Group
www.nacg.ca
P: (780) 792-2725

‘Everyone Gets Home Safe’

It's a Gmail account, Chantel. Hopefully, that helps you track it down. I'll copy you in on the latest reply to this e-mail as well.

It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.