Quizmaker and Engage 09 not responding on Windows 7 SP1

Aug 01, 2014

Hello Everyone,

I'm new to Articulate and recently I have been assigned as the new LMS administrator at my work. Needless to say, I need to become fairly proficient at using Articulate and our LMS solution. But before I can get there, I need to get my Quizmaker and Engage products working.

I have been trying for a whole day to get Quizmaker and Engage working. I am able to launch and activate Presenter without any issues. But when I simply try to launch Quizmaker or Engage it just crashes. No splash screen or anything. Below is the crash info:

Problem Event Name: CLR20r3

Problem Signature 01: quizmaker.exe

Problem Signature 02: 3.3.1303.2214

Problem Signature 03: 514cae96

Problem Signature 04: Quizmaker

Problem Signature 05: 3.3.1303.2214

Problem Signature 06: 514cae96

Problem Signature 07: 79a

Problem Signature 08: 11f

Problem Signature 09: System.TypeInitialization

OS Version: 6.1.7601.2.1.0.256.27

Locale ID: 1033

Now lets get to what I have done so far:

1. I have followed the steps in this forum about erratic behavior. Having me uninstall Office, Articulate, and Flash (currently running 14.0.0.145) completely and reinstall.

2. I have verified .Net 3.5 is enabled.

3. I have disabled .Net 3.5 and re-enabled.

4. I have downloaded and ran the .Net Framework Setup Verification Utility. All three pass.

5. I have run anti-virus/anti-malware utilities to make sure the computer is clean.

6. I have disabled UAC and ran the reinstall several times for Articulate as Administrator.

7. I am using the latest Update 10 build.

There are likely other things I have done but can't think of them at the moment. I could really use someone's help on this. Re-imaging this computer at this time is really not an option so I have to get it working with the current install.

Thank you!

3 Replies
Justin Grenier

Good Afternoon, Erik.

When I have worked with some of your colleagues in the past, we found that your organization was preventing the default user profile from creating the \My Articulate Projects\desktop.ini file within the %USERPROFILE%\Documents\ folder.

In your organization's specific case, the Documents Library was being redirected to a Network Drive. Articulate Studio '09 must be able to write specific folders and files within the Documents folder, and Studio '09 will crash when we are prevented from writing a desktop.ini file to \Documents\My Articulate Projects\ folder. If a Group Policy is preventing the desktop.ini file from being written to a Network Drive, this is the likely root cause.

Please let us know if you need anything else, and have a great day!

Erik Zambrano

Justin, you are 100% spot on. I was unaware that our file server did not allow the creation of the desktop.ini file. After asking around, I spoke with my colleague John who informed me he has worked with you to find a workaround. I have redirected my folders to the local drive and now the programs are working fine.

Thank you!

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