Can't get screen capture to fill the preview box

Feb 27, 2020

Hi,

Per screenshot attached, I can only get screen capture to partially fill the preview box. I have tried screen capture on laptop, on second monitor, with 125% and 100% scale and nothing is working. 

The best I can get is the attached, which is on laptop with 100%.

Can anybody help?

Thanks!

1 Reply
Vincent Scoma

Hi Discover Learning Designs,

I am sorry about the screen recording troubles you are experiencing! I am happy to jump in and see if we can get to the bottom of this. 

I do want to mention that we have an active report about screen recordings misaligned when using a second monitor, and the DPI is higher than 96 (100%). Could I have you try a screen recording with no second monitor plugged in and with the display settings set to 100%? 

Please let me know how that works out! I am also adding this thread to our report so we can be sure to provide an update as soon as we have more information! 

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