Interrupted audio recording with Replay

Hi everyone,

I am just trying to record a video and audio clip with Replay 360. Unfortunately when listening to it, the audio is interrupted and you barely understand what I am telling. I recorded with a headset, than tried it without one and finally changed to another headset, but this does not solve the issue. How can this happen? Are there any settings to increase the audio quality?

Thanks,
Sabrina

4 Replies
Alyssa Gomez

Hi there Sabrina, interesting find! It's strange that the quality is good when you're recording audio only, but it's poor while recording with video.

Here are a few initial things you can try:

Let me know if that helps!

Sabrina Buecker

Hi Alyssa,

I tried another video today and there are still these audio interruptions. I followed the troubleshooting steps exactly, but it didn't help. It is really a pity that I cannot use all functionalities of Replay 360. My colleague tried recording a video with her account and that worked properly. So any idea what the issue could be?

Thanks,
Sabrina