Interrupted audio recording with Replay

Sep 27, 2017

Hi everyone,

I am just trying to record a video and audio clip with Replay 360. Unfortunately when listening to it, the audio is interrupted and you barely understand what I am telling. I recorded with a headset, than tried it without one and finally changed to another headset, but this does not solve the issue. How can this happen? Are there any settings to increase the audio quality?

Thanks,
Sabrina

4 Replies

Sabrina Buecker
Author

over 6 years ago09/27/17 at 9:25 am (UTC)

What I just figured out is that the audio quality is only poor while recording with video. If I just record screen and audio, my voice is totally clear and without any interruptions. So what's wrong here? Please help me with this issue asap.

Alyssa Gomez
Staff

over 6 years ago09/28/17 at 4:48 pm (UTC)

Hi there Sabrina, interesting find! It's strange that the quality is good when you're recording audio only, but it's poor while recording with video.

Here are a few initial things you can try:

Double check that you're working from your local C: drive
Follow these troubleshooting steps

Let me know if that helps!

Sabrina Buecker
Author

over 6 years ago11/15/17 at 12:29 pm (UTC)

Hi Alyssa,

I tried another video today and there are still these audio interruptions. I followed the troubleshooting steps exactly, but it didn't help. It is really a pity that I cannot use all functionalities of Replay 360. My colleague tried recording a video with her account and that worked properly. So any idea what the issue could be?

Thanks,
Sabrina

Alyssa Gomez
Staff

over 6 years ago11/15/17 at 3:34 pm (UTC)

I'm sorry this is still plaguing you, Sabrina! I'd like to connect you with our Support Engineers, and they'll be able to look into this further. I've opened a case on your behalf--keep an eye out for an email from Support@Articulate.com!

Interrupted audio recording with Replay

4 Replies

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