No video - just a blank screen

Dec 06, 2013

Hi All,

I've recently done a screenrecording with Replay and published it only to find that there is no picture whatsoever in the final output - just a blank screen.

I have repaired replay, updated replay, tried viewing with WMP and VLC and within a SL project and I'm still not getting any image on the final output. 

Hope someone can help resolve this....

15 Replies
Beatrice Lhuillier

I have exactly the same problem.

the published mp4 only contains sound but nothing else (i recorded myself with a camera and mixed my recorded screen with a short extract from another video file).

Nothing appears but I can hear the audio...

Hope this bug will be fixed very quickly because the software cannot be used if we cannot publish our work...Or, maybe do we have to change a few parameters somewhere ??

Ashley Terwilliger-Pollard

Hi Harri and Beatrice, 

There was a small update released earlier this week for Replay, have you tested that updated version?  The system requirements are detailed here, and you should be able to use a 64 or a 32 bit version of Windows. 

For the video you shared  Harri, I see it as a blank screen but also didn't hear any audio. 

A few other troubleshooting steps that you may want to check if Replay is not behaving as expected:

If you're still having difficulty, are you able to share your Replay file with our Support team here? 

Ashley Terwilliger-Pollard

Hi Kendra, 

Have you recorded the track A at full screen? That's been something we've seen before in regards to a black screen as a part of the publish. Did you review the previous information I shared with Matt above in regards to other suggestions/ideas to look into? If you'd like us to take a look at your .replay file we're also happy to and you can share it here with us. 

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