Just started using Replay for the first time. I am able to record and preview appropriately. When I try to publish the content, I receive an error message indicating that there is an error and I have the option to close the program or Debug. Debug does not work. Any idea why this is happening?
First, please make sure that you're working with local project files.
Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
If you've confirmed you're working locally, or if you move your project to your local hard drive and still have trouble, it might help to run a quick repair on the software:
1 Reply
Hi Devon,
Sorry to hear about the trouble!
First, please make sure that you're working with local project files.
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
If you've confirmed you're working locally, or if you move your project to your local hard drive and still have trouble, it might help to run a quick repair on the software:
Articulate Support - How to Repair Articulate Replay
If that doesn't solve the problem, please try following the troubleshooting steps outlined in this article:
Unexpected or Erratic Behavior in Articulate Replay
Let me know if you see any improvement.
Thanks!
This discussion is closed. You can start a new discussion or contact Articulate Support.