Replay Crashes, Webcam related

Hi Daniel,

I see that you have an open case with Karla on our support team for this issue - did you not receive her most recent email from yesterday evening? I've copied it below for you and if you didn't see it you may want to look in your junk/spam folder for an email from Support@articulate.com:

If you haven't done so, please restart your machine. In random/obscure cases, machine can be in a strange state if left running for too long. Restart your computer first to see if this cures the problem. 

Please make sure that your device drivers are up-to-date as well. 

If issue persists, please reinstall Replay by following the steps below and see if it fixes the issue that you're having: 

1) Close all running applications. 

2) Go to Start -> Control Panel -> Programs and Features, and uninstall Articulate Replay. 

3) Download the latest Replay installer and save it to your desktop: 

http://www.articulate.com/products/replay-update.php 

4) Temporarily disable (turn off) your anti-virus program. 

NOTE: This step is included to avoid possible conflicts with anti-virus programs during installation. 

5) Extract (unzip) the downloaded installer. Right-click the installer and select "Run as administrator” to install Replay. 

6) Re-enable your anti-virus program. 

7) Restart your computer. Test your software. 


To help us diagnose this issue, please upload the Articulate Replay error logs from your computer for us to review. Here's how: 

http://www.articulate.com/support/replay/how-to-upload-articulate-replay-error-logs-to-articulate-support 

Feel free to let me know here if you need additional help or you can reply to Karla's email.