Replay not tracking cursor properly?

Apr 17, 2019

Has anyone else had this problem? Basically, I'll be taking a screen recording in Replay and selecting different tabs/options in this video. However, when I view the screen recording in Replay. my cursor in the video is much higher than it should be.

For context, if this was an Excel spreadsheet, my cursor in the video would be 3-4 rows higher than the row that is selected. So I end up with something selected and a cursor that doesn't match the position of the selected item. I want this to be professional and straightforward for the learner, so how do I fix this?


56 Replies
Rebecca Evans

Yes please, sort this out! 2 years and no actual fix beyond "Change a setting and record again"? This is so frustrating. Believe it or not, I didn't go into google before starting my recording to look for un-anticipated issues that have been known to Articulate for two years. And the only solution, after recording and publishing an entire video is, "Do it again"?

Come on Articulate, bring us a fix - at least a detection error that pops up and says "Your scaling settings may affect the playback of this video; check out our help article here for advice and workarounds". It wouldn't bother me to change my settings before recording and production, but to have to do it after is such a pain in the neck, and to find out it's a known issue just adds salt to the wound... 

Azeez Sangwa

It's December 2021 and I still experience issues that have been reported two years ago. Can you guys put this in your to do list and fix this once and for all? 

I'm forced to find a different app to record screen while I have articulate 360 in my computer. 

All solutions provided by other heroes haven't worked for me. 

HSE Civeo

This is still an ongoing problem that I've now encountered with a monitor upgrade. Changing the screen setting does not resolve the issue.

This problem tracking cursor movement has effectively rendered the screen capture function in Replay useless as the audience can no longer follow along. If anything, it would serve to add to the confusion.

Andrea Koehntop

Hi HSE, and welcome to the E-Learning Heroes community! ✨

I apologize for the issues you are experiencing in Replay with tracking cursor movement. 

To clarify, are you saying that this was only an issue for you when you made a monitor upgrade, and worked as expected prior to the upgrade? Did you add an additional monitor or upgrade the one you had from an older model?

If the workaround to adjust the scaling percentage to 100% in Display settings in Windows isn't working, please connect with our support team so we can troubleshoot further. 

Daniel Ray

I'm having this issue and I don't see a published resolution to the problem. I've changed my settings to 100%, but that leaves a good bit of my screen black (pic below). This looks unprofessional and I'm not thrilled about it. Is there anything I can do to resolve this? It's important to have both high quality on screen video but also for people to see where I'm clicking. 

Sam Schofield

Here's what works for me

  • change display settings to 100% scale
  • unplug any additional screens I'm using

Super annoying that recording my screen is a chore. I hate that I can't use additional screens, but this is literally the only way I can record my screen. . . . in an app designed to record screens. Dumb.

Kelly Auner

Hi Christy,

I'm sorry to hear that you are having trouble with this! Can you elaborate on what you're experiencing? If Replay isn't working correctly, you can try a repair by following these steps.

Please let me know if you need additional assistance! We'll be happy to take a look at your project here or privately through a support case.

Carl Long

Yes, same problem exists but not all the time. Also, the screen recording section is off. It records the second monitor I have as well as the monitor I want to record. I have adjusted all my settings to the required parameters as discussed in this DB. I do not have admin rights on my computer since its a company laptop. Any other advise? 

Kelly Auner

Hi Carl,

I'm sorry to hear that you're experiencing this issue with your screen recording! I see you’ve reached out to our Support Engineers and are working with my teammate, Phil. Was your IT team able to review the steps listed in this article?

If you need further assistance, please let us know! We can continue the conversation in your support case to keep everything in one place.


Hi Gerhard,

I'm happy to help troubleshoot! 

Please let me know if you need additional assistance on this! You can reach out here or privately in a support case so we can investigate further.

Kelly Auner

Hi Farhad,

Thank for you reaching out and I'm so sorry to hear that you're experiencing this issue. I understand how frustrating and time-consuming it can be to re-do videos. Have you tried changing the display to 100%? I'd be happy to take a look at your file next time you experience this issue. You can upload it here or share it privately in a support case.