Has anyone else had this problem? Basically, I'll be taking a screen recording in Replay and selecting different tabs/options in this video. However, when I view the screen recording in Replay. my cursor in the video is much higher than it should be.
For context, if this was an Excel spreadsheet, my cursor in the video would be 3-4 rows higher than the row that is selected. So I end up with something selected and a cursor that doesn't match the position of the selected item. I want this to be professional and straightforward for the learner, so how do I fix this?
I have the same problem. Changing display settings to 100% make everything so small, I can barely working with it. Hopefully there is a solution coming soon.
Yes please, sort this out! 2 years and no actual fix beyond "Change a setting and record again"? This is so frustrating. Believe it or not, I didn't go into google before starting my recording to look for un-anticipated issues that have been known to Articulate for two years. And the only solution, after recording and publishing an entire video is, "Do it again"?
Come on Articulate, bring us a fix - at least a detection error that pops up and says "Your scaling settings may affect the playback of this video; check out our help article here for advice and workarounds". It wouldn't bother me to change my settings before recording and production, but to have to do it after is such a pain in the neck, and to find out it's a known issue just adds salt to the wound...
It's December 2021 and I still experience issues that have been reported two years ago. Can you guys put this in your to do list and fix this once and for all?
I'm forced to find a different app to record screen while I have articulate 360 in my computer.
All solutions provided by other heroes haven't worked for me.
Same issue here. Set to 100%, and it tracks cursor movement now, but the small size is not ideal for leanring. Two years seems too long for this not to be remedied.
I'm reporting the same issue. My video is time sensitive, too, so I'm going to have to leave it as is. I feel embarrassed by the confusing mouse cursor but I really don't want to re-record it.
This is still an ongoing problem that I've now encountered with a monitor upgrade. Changing the screen setting does not resolve the issue.
This problem tracking cursor movement has effectively rendered the screen capture function in Replay useless as the audience can no longer follow along. If anything, it would serve to add to the confusion.
Hi HSE, and welcome to the E-Learning Heroes community! ✨
I apologize for the issues you are experiencing in Replay with tracking cursor movement.
To clarify, are you saying that this was only an issue for you when you made a monitor upgrade, and worked as expected prior to the upgrade? Did you add an additional monitor or upgrade the one you had from an older model?
If the workaround to adjust the scaling percentage to 100% in Display settings in Windows isn't working, please connect with our support team so we can troubleshoot further.
I'm having this issue and I don't see a published resolution to the problem. I've changed my settings to 100%, but that leaves a good bit of my screen black (pic below). This looks unprofessional and I'm not thrilled about it. Is there anything I can do to resolve this? It's important to have both high quality on screen video but also for people to see where I'm clicking.
I see that you’ve reached out to our Support Engineers and are working with my teammate, Mick! You’re in great hands. We’ll continue the conversation in your support case.
HI All, I am also having this same issue and changing the display settings to 100% is not a suitable option for the purposes of use. Is there any updates on how to resolve this considering it was first flagged as an issue over 3 years ago? Currently makes Replay useless for my recording uses.
Super annoying that recording my screen is a chore. I hate that I can't use additional screens, but this is literally the only way I can record my screen. . . . in an app designed to record screens. Dumb.
I'm sorry to hear that you are having trouble with this! Can you elaborate on what you're experiencing? If Replay isn't working correctly, you can try a repair by following these steps.
Please let me know if you need additional assistance! We'll be happy to take a look at your project here or privately through a support case.
Yes, same problem exists but not all the time. Also, the screen recording section is off. It records the second monitor I have as well as the monitor I want to record. I have adjusted all my settings to the required parameters as discussed in this DB. I do not have admin rights on my computer since its a company laptop. Any other advise?
I'm sorry to hear that you're experiencing this issue with your screen recording! I see you’ve reached out to our Support Engineers and are working with my teammate, Phil. Was your IT team able to review the steps listed in this article?
If you need further assistance, please let us know! We can continue the conversation in your support case to keep everything in one place.
Hi Gerhard,
I'm happy to help troubleshoot!
Are you working on your local hard drive? Working on a network drive or a USB drive can cause erratic behavior. Here are some tips for managing project files in Replay 360.
I still experience the same problem! It is disappointing to see that the problem has not been solved after four years. I have to re-do a lot of videos just because of this bug. So disappointing.
Thank for you reaching out and I'm so sorry to hear that you're experiencing this issue. I understand how frustrating and time-consuming it can be to re-do videos. Have you tried changing the display to 100%? I'd be happy to take a look at your file next time you experience this issue. You can upload it here or share it privately in a support case.
56 Replies
I have the same problem. Changing display settings to 100% make everything so small, I can barely working with it. Hopefully there is a solution coming soon.
Hopping on board- this is making Replay all but useless as I can't accurately replicate my mouse movements.
Yes please, sort this out! 2 years and no actual fix beyond "Change a setting and record again"? This is so frustrating. Believe it or not, I didn't go into google before starting my recording to look for un-anticipated issues that have been known to Articulate for two years. And the only solution, after recording and publishing an entire video is, "Do it again"?
Come on Articulate, bring us a fix - at least a detection error that pops up and says "Your scaling settings may affect the playback of this video; check out our help article here for advice and workarounds". It wouldn't bother me to change my settings before recording and production, but to have to do it after is such a pain in the neck, and to find out it's a known issue just adds salt to the wound...
It's December 2021 and I still experience issues that have been reported two years ago. Can you guys put this in your to do list and fix this once and for all?
I'm forced to find a different app to record screen while I have articulate 360 in my computer.
All solutions provided by other heroes haven't worked for me.
Yes I have also purchased another app instead of using Articulate Replay
Same issue here. Set to 100%, and it tracks cursor movement now, but the small size is not ideal for leanring. Two years seems too long for this not to be remedied.
I'm reporting the same issue. My video is time sensitive, too, so I'm going to have to leave it as is. I feel embarrassed by the confusing mouse cursor but I really don't want to re-record it.
This is still an ongoing problem that I've now encountered with a monitor upgrade. Changing the screen setting does not resolve the issue.
This problem tracking cursor movement has effectively rendered the screen capture function in Replay useless as the audience can no longer follow along. If anything, it would serve to add to the confusion.
Hi HSE, and welcome to the E-Learning Heroes community! ✨
I apologize for the issues you are experiencing in Replay with tracking cursor movement.
To clarify, are you saying that this was only an issue for you when you made a monitor upgrade, and worked as expected prior to the upgrade? Did you add an additional monitor or upgrade the one you had from an older model?
If the workaround to adjust the scaling percentage to 100% in Display settings in Windows isn't working, please connect with our support team so we can troubleshoot further.
I was able to resolve it with scaling my display to different settings!
THank you!
I'm having this issue and I don't see a published resolution to the problem. I've changed my settings to 100%, but that leaves a good bit of my screen black (pic below). This looks unprofessional and I'm not thrilled about it. Is there anything I can do to resolve this? It's important to have both high quality on screen video but also for people to see where I'm clicking.
Hi Daniel Ray,
I see that you’ve reached out to our Support Engineers and are working with my teammate, Mick! You’re in great hands. We’ll continue the conversation in your support case.
HI All, I am also having this same issue and changing the display settings to 100% is not a suitable option for the purposes of use. Is there any updates on how to resolve this considering it was first flagged as an issue over 3 years ago?
Currently makes Replay useless for my recording uses.
Hello Carissa!
Sorry that you're running into this issue with Replay. Have you tried repairing Replay? Here are the steps: Replay 360: How to Fix Unexpected or Erratic Behavior
If that doesn't do the trick, I'd recommend connecting with a Support Engineer.
Here's what works for me
Super annoying that recording my screen is a chore. I hate that I can't use additional screens, but this is literally the only way I can record my screen. . . . in an app designed to record screens. Dumb.
Took a while to get back to me eh? That's not encouraging. Anyway, I
submitted a new comment on that thread.
I changed the display to 100% but it did not help. Help!
Hi Christy,
I'm sorry to hear that you are having trouble with this! Can you elaborate on what you're experiencing? If Replay isn't working correctly, you can try a repair by following these steps.
Please let me know if you need additional assistance! We'll be happy to take a look at your project here or privately through a support case.
Yup. Having the exact same problem.
Yes, same problem exists but not all the time. Also, the screen recording section is off. It records the second monitor I have as well as the monitor I want to record. I have adjusted all my settings to the required parameters as discussed in this DB. I do not have admin rights on my computer since its a company laptop. Any other advise?
Hi Carl,
I'm sorry to hear that you're experiencing this issue with your screen recording! I see you’ve reached out to our Support Engineers and are working with my teammate, Phil. Was your IT team able to review the steps listed in this article?
If you need further assistance, please let us know! We can continue the conversation in your support case to keep everything in one place.
Hi Gerhard,
I'm happy to help troubleshoot!
Please let me know if you need additional assistance on this! You can reach out here or privately in a support case so we can investigate further.
Hi Kelly,
Thanks for your tips, but I ended up switching to a different software.
Cheers,
Gerhard
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I still experience the same problem! It is disappointing to see that the problem has not been solved after four years. I have to re-do a lot of videos just because of this bug. So disappointing.
Hi Farhad,
Thank for you reaching out and I'm so sorry to hear that you're experiencing this issue. I understand how frustrating and time-consuming it can be to re-do videos. Have you tried changing the display to 100%? I'd be happy to take a look at your file next time you experience this issue. You can upload it here or share it privately in a support case.