It is now 2023. Any update on this issue being resolved? In my situation I published a storyline 360 project as a video. It plays wonderfully. I then imported the .mp4 into Replay 360 and added a music track. I published in Replay and got the audio with a black screen.
I've found forum entries going back over 4 years. Seriously? Storyline doesn't let you add audio across slides, and the workaround, Replay doesn't publish properly.
Sorry to hear about your experience with Replay 360.
I'm not seeing any recent reports of this issue from other users, so there's a chance that this behavior might be installation specific. If the behavior is happening for all of the videos that you are trying to publish, try doing a repair to see if this helps:
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Hi Rachael,
Sorry to hear about your experience with Replay 360.
I'm not seeing any recent reports of this issue from other users, so there's a chance that this behavior might be installation specific. If the behavior is happening for all of the videos that you are trying to publish, try doing a repair to see if this helps:
You'll also want to make sure that your machine meets the minimum system requirements needed to run Replay 360.
If the issue persists, open a case with our support team here so we can take a closer look at what's happening.
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