Replay screencast is not accurate

May 24, 2019

I'm not sure if I am missing some steps or doing something incorrect but each time I record my screen to develop a demo screencast the recording playback is not accurate.

The mouse does not display where I was actually moving my mouse on the screen and as a result looks very confusing in the replay? 


Please can anyone provide some assistance - thanks! 

2 Replies
Ned Whiteley

Hi Coral,

Having viewed your video I can see your dilemma. Unfortunately I have just tried recording three separate screencasts using Replay and they all worked perfectly.

However, I can assure you that you are not alone with this issue. This link goes back nearly two years. Hopefully staff may pick this one up and get back to you with an update.

In the meantime, the only thing I can recommend is checking that you are running the latest version of Replay. The most recent update I received was V2.22.18846.0.

What you might wish to do is to follow the link above and then reply directly to Alyssa (she provided the last post).

Stefan Popovic

Hi Coral,

I had this problem too. For me, the issue was that Windows display setting was scaled beyond 100%. To see if this is your problem too, go to your Windows settings -> Display, then check under Scale and layout (see attached screenshot). If the value there is not 100%, try changing it to 100% and redo the screencasting.


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